US Customer Support Advisor, Booksy

Phone, Bilingual English/Spanish Speaker

$45-50k

+ Opportunity for bonus

iOS

Android

Salesforce

Windows

GSuite

Junior and Mid level

Remote from US

More information about location

Appointment booking software

Job no longer available

Appointment booking software

501-1000 employees

B2BSaaSMobileBeautyWellbeingAutomationCloud Computing

Job no longer available

$45-50k

+ Opportunity for bonus

iOS

Android

Salesforce

Windows

GSuite

Junior and Mid level

Remote from US

More information about location

501-1000 employees

B2BSaaSMobileBeautyWellbeingAutomationCloud Computing

Company mission

To help keep businesses on pace with their passion.

Job

Company

Role

Who you are

Customer service and/or technical support experience, preferably with technology/SaaS companies
Fluency in English and Spanish
A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure
Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise
A "People First" mindset, with clear empathy and a professional communication style
Strong knowledge of Windows, iOS, Android, web browsers, and GSuite
Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills
Comfortable working under time pressure

What the job involves

Your career as a Customer Support Advisor (phone) at Booksy will give you the opportunity to be our customers' reliable partner, offering them support and ensuring a smooth, exceptional experience with our platform
Working as part of a team that values human connection, you'll be the voice of Booksy for our US-based business customers. Your focus will be on delivering top-quality service that goes beyond simple resolution, empowering beauty, health, and wellness professionals to succeed
You'll provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app
You'll handle email inquiries and effectively multi-task to manage a large volume of calls
You'll resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce)
You'll maintain a positive, empathetic, and professional attitude toward customers at all times
You'll report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns
You'll continuously improve your understanding of the app and enhance your customer service skills
You'll work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times

Our take

Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.

Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (2.7)

Trustpilot (3.2)

Company

Funding (last 2 of 7 rounds)

Jan 2021

$70m

SERIES C

Nov 2020

$43.5m

LATE VC

Total funding: $164.6m

Company benefits

Medical, dental, and vision benefits
Unlimited paid time off
401(k) retirement savings and match
Paid parental leave
Monthly beauty service stipend
Fully remote work
Monthly work-from-home reimbursement
And more!

Company HQ

Near North, Chicago, IL

Leadership

Stefan Batory

(Co-Founder & CEO)

Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.

Konrad Howard

(Co-Founder & CIO)

Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.

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