Associate Solutions Engineer, Veriff

• Proficiency in Spanish, both written and verbal, as this role supports LATAM operations
• A history of performing the role’s responsibilities, such as Demo, provisioning, requirement elicitation, testing, triage, QBR, and renewals
• Experience and understanding of technical concepts with customer deployments and wider typical customer SaaS ecosystems (API’s/Webhooks, SDKs, Web Services, SaaS services, SaaS models)
• Conduct in-depth discovery with clients to ascertain key requirements, translate business objectives into technical specifications, and ensure successful project execution. Elicit and define client objectives, developing and executing strategies to ensure all outcomes align with their core goals
• Previous experience interfacing with customers regarding highly technical solutions, preferably software
• Curiosity and eagerness to learn about identity verification, fraud prevention, and compliance technology
• Translate complex technical concepts into clear, accessible language for non-technical audiences and stakeholders

Desirable

• Veriff is actively hiring an Associate Solutions Engineer for our US and LATAM operations
• The Associate Solutions Engineer will work cross-functionally to provide technical insight and expertise related to prospects and/or customers
• This role will provide technical and product support throughout the pre-sales, sales, and post-sales processes, driving the internal advancement of customer requirements and ultimately ensuring customer success
• From an internal perspective, this individual will enable us to always have a pulse of the market, and externally, they will need to be able to position our company in a positive light to help drive new business, retain current customers, and evangelize our product as a leading provider within the IDV/KYC industry
• Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across industries
• Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts
• Decreasing the time to revenue when aligning a customer to their implementation and onboarding
• Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship
• Developing and delivering exceptional company/product presentations and demonstrations
• Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective to develop a more robust and innovative core product
• Managing customer integrations, POCs, and developing plans that are tailored to each client's needs to ensure timely and cost-efficient delivery
• This is an junior role designed to provide exposure to customer-facing technical work. Successful candidates can grow into Solutions Engineer, Senior Solutions Engineer, or Technical Account Manager roles, with opportunities to specialize in enterprise accounts, technical architecture, or vertical solutions