Enterprise Account Manager, OpenTable
$70-80k
Plus annual cash bonus
More information about location
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
$70-80k
Plus annual cash bonus
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent
- 8+ years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required)
- Proficient in consultative selling and understanding restaurant operations
- Capacity to reframe client's view of their business
- Experience in applying data-driven business decisions
- Strong cross-departmental collaboration and relationship-building skills
- Excellent organizational and time management skills
- Experience in an unstructured, ambitious environment
- Proficiency in CRM solutions like Salesforce is a plus
- OpenTable software and/or Guest Bridge experience a plus
What the job involves
- As an Enterprise Account Manager, you would handle a best-in-class portfolio of restaurant groups and strategic accounts and assume responsibility for the restaurant and/or group relationship after the sale and installation is completed
- You are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services
- You will engage in face-to-face meetings with decision makers to deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure
- The position will serve as an advisor and primary point of contact for critical issue resolution for their respective portfolio
- As an authority of their respective territory, you will capture feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory
- OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by applying best in brand front-of-house management and online reservation technology
- Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts
- Act as liaison between clients and relevant company departments to resolve issues
- Lead client retention efforts and overcome strategic objections
- Deliver customized product and service presentations, both in-person and online
- Encourage and educate clients about industry trends and alternative business perspectives
- Provide clients with valuable data and reports to optimize operations
- Meet and exceed assigned monthly and quarterly retention and revenue goals
- Ensure customer satisfaction through timely follow-ups
- Document client communications and provide productivity reports
- Maintain a detailed understanding of the company's solutions
- Provide market feedback to Product and Marketing teams
- Assist Enterprise Account Executive and Inside Sales Rep as needed
- Anticipate 30-50% travel depending on location
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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