Senior Program Manager, Wrapbook

• Do you get excited about building programs and products from idea to delivery?
• Are you a self-starter who is energized by solving problems for the customer?
• Do you have an entrepreneurial calling with an unrelenting tenacity to get things done?
• Is who you work with as important to you as what you work on? Then this is the role for you
• If you’re someone who gets excited about taking on the mindset of a bad actor to design the best programs and solutions to catch them, this is the role for you
• This person must have hands-on experience developing program strategy and programs from the ground up
• Must have proven success in breaking down and solving complex problems while operating independently in high ambiguity
• 5+ years of program development, implementation, and management experience ideally in a start up or fintech space
• Strong critical thinker, creative problem solver, fast learner, and customer advocate
• Have the highest integrity when working with sensitive data
• Excellent written and verbal communication skills, we are a document-forward culture
• Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets
• Experience working backwards from various layers of customer needs to lead the definition and delivery of programs that operationalize fraud prevention
• Experience independently defining, prioritizing, and managing a program roadmap in a dynamic and ambiguous environment; experience working with client-facing operations and product teams to deliver on your roadmap
• Experience identifying and delivering opportunities to build tech to scale manual efforts
• Able to research and identify risk patterns and develop plans and recommendations on how to proactively address risk via tech
• Experience in financial services, payroll or other technically complex industry
• Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations

Desirable

• We are looking for a Senior Program Manager II, Fraud to lead our Fraud space at Wrapbook - in this role, you will ideate, design, build, and operationalize programs that enable us to build fraud fighting solutions to better protect our business and customers from financial risk and fraud
• This leader will work cross-functionally with internal product and ops teams to orchestrate and drive how we infuse smart fraud prevention and response throughout the customer journey
• Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry
• Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience
• Define, measure, and be accountable for the success of fraud solutions and supporting programs
• Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle
• Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis
• Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance
• Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health
• Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning