Head of Implementation & Employer Growth, Clair
Customer Success
$145-155k
+ Equity
3 days a week in office
Wage advance service
Job no longer available
Wage advance service
21-100 employees
Job no longer available
$145-155k
+ Equity
3 days a week in office
21-100 employees
Company mission
To create financial freedom for America’s workforce.
Role
Who you are
- Our ideal candidate is someone who has experience both implementing B2B programs/benefits as well as experience overseeing or collaborating closely with a traditional Customer Success function
- You’ve worked hand-in-hand with sales and marketing teams to drive growth through businesses and those important B2B relationships
- You are a client relationship whiz, delighting stakeholders and executing on project timelines
- You also build strong internal relationships and collaborate to detect potential issues early on and push through roadblocks to get things done
- Resonate with our mission to foster empathy for consumers whose circumstances may be different from your own, and the employers who want to be part of the solution
- Have a bias towards action - you love taking the lead on challenging problems and hate sitting still
- Connect with our employers, demonstrating strong relationship-building and de-escalation when needed
- Be curious to learn about complex systems and problems
- Lead the team as a player-coach, as you’ll very much need to do the work alongside your team
- Communicate excellently, in both written and verbal form
- Collaborate well in team environments, but able to act quickly as the decision-maker
- 8+ years of experience in implementations, project management, client management, and/or customer success (the more of these the better!)
- Previous experience with sales or B2B marketing, as this is a growth-oriented position that will need to effectively partner with sales and marketing teams to drive growth
- Previous experience at a fast-growing B2B startup, particularly one at our stage (Series A)
- Experience working with CRMs (we use Hubspot)
- Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively
- Minimum education of bachelor degree, or equivalent
What the job involves
- As Clair gears up for our next phase of growth, we are looking for a leader for our Employer Implementation and Customer Success functions
- Overall, this role will be responsible for driving user growth from employers that launch and offer Clair
- This role will project-manage employer implementations, keeping internal teams on track as well as managing the employer relationship throughout implementation
- This role will build out our employer launch strategy, creating tailored launch plans for employers of all sizes and industries across our platform, and making sure as many employees as possible know about Clair and successfully sign up
- This role will also own the Customer Success function, leading the post-launch engagement and growth strategy for employers on our platform
- You will lead the existing team driving employer launches and customer success
- You’ll collaborate with many teams across the organization (sales, partnerships, marketing, operations, and product) to implement employers ranging from SMBs to Enterprise businesses
- You’ll work closely with our marketing team to create the right content needed to get employers excited about Clair
- You’ll report into our VP of Operations, benefitting from collaboration with our Ops and Customer Support functions with deep knowledge of how our product works
- Drive the overall implementations of Clair at enterprise employers, acting as a project manager and delivering on-time and successful implementations
- Manage the existing launch and success team (3 people), leveraging the expertise of this strong team and iterating on what we do today
- Refine our launch strategies for day-of launches (physical & virtual), making an amazing first impression of Clair to employees and driving as much adoption as possible
- Put on your sales hat as you invest in employer relationships to drive growth for Clair, communicating with their most senior stakeholders and acting as an escalation point for your team
- Collaborate with our content marketing team to build out materials needed for successful launches (posters, landing pages, videos, etc.)
- Track each launch with the associated success metrics and drive conversion and account signups at each employer
- Build our Customer Success function, setting the strategy for how and when we engage employers across the platform to continue investing in our employer base and driving increased penetration and new user growth
- Create success metrics for the Customer Success division, advising the executive team on what success should look like at Clair for this function
- Implement the tools, procedures, and reporting processes to manage the high performing team you will have the pleasure of working with
Our take
Clair is a social impact fintech startup offering instant no-fee pay access, so that gig companies and HR tech can offer hourly workers cash advances on their earnings. It aims to both mitigate the risks taken on by workers in the growing gig economy, and help gig companies recruit and retain their workforce in a market characterized by fluctuating demand.
Clair secured a high level of funding from Thrive Capital, a big win given their reputation for funding and building game-changing fintech. This is a game that certainly looks set to change - with 80 million hourly workers and 60 million gig workers, this precariously positioned segment of the US workforce is both large and growing.
Mastercard, MetaBank, and Galileo have all thrown their weight behind Clair to provide the financial infrastructure that makes their payment model possible. Following the recent surge in the gig economy, Clair offers both an attractive and necessary tool to sustain the livelihoods of the people working in this sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$23.2m
SERIES B
Jul 2023
$25m
EARLY VC
Total funding: $68.3m
Company benefits
- 100% Medical, Dental, & Vision Coverage, with option to extend to your family
- Fully-paid parental leave
- Company-sponsored 401k, HSA, and FSA
- Unlimited vacation
- Work from home setup allowance
- Access to your earnings every day on Clair
- Company-sponsored short-term and long-term disability insurance
Company HQ
Flatiron District, New York, NY
Leadership
Alex Kostecki
(Co-Founder, President & COO)Alex worked at Deloitte for 6 years, spending time in strategy and operations consulting before co-founding Clair.
Nico Simko
(Co-Founder & CEO)Nico worked in Fintech M&A at J.P. Morgan and is part of the Finance Council for Forbes.
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