Director of Customer Services, C3.ai
$201-273k
+ Equity
More information about location
Office located in Redwood City, CA
Enterprise AI application development platform
Be an early applicant
Enterprise AI application development platform
1001+ employees
Be an early applicant
$201-273k
+ Equity
More information about location
Office located in Redwood City, CA
1001+ employees
Company mission
C3's mission is to help industry leaders leverage enterprise AI at an unprecedented scale to thrive in the digital era.
Role
Who you are
- A successful candidate will be an incredibly detail-oriented leader with exceptional customer management and business consulting experience who will drive customer satisfaction, adoption, renewal & expansion.
- You will be comfortable consulting and negotiating with C-level executives, equipped with a strong understanding of their business objectives
- Bachelor’s Degree in Information Technology, Computer Science, Business, or a related field
- Experience leading building & leading Customer Success and/or Professional Services organizations
- Specific domain and/or industry experience in developing customer use cases and business cases across the customer value chain to determine maximum impact and high-value projects
- Experience in oversight of multiple multi-million-dollar engagements
- Experience in deploying SaaS and/or PaaS solutions
- Ability to develop deep relationships with senior-level executives at Global 2000 companies
- Ability to work independently and in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem-solving
- Ability to deliver on detail as well as strategy
- Ability to quickly establish credibility and rapport with technical team members and customers and to quickly grasp and distinctly explain technological and business concepts
- Proven experience building and running a business with exceptional operational skills
- Excellent analytical, communication, presentation, and negotiation skills
- Regular travel (25%+) to customer sites is required
What the job involves
- C3 AI is seeking a leader to help grow and shape the Customer Services team.
- The individual will have accountability for ensuring that every customer within a specified portfolio meets its objectives with C3 AI products by delivering the right mix of strategy, experience, and expertise to enable our customers’ complex digital transformation initiatives.
- The role includes both ownership of an enterprise customer portfolio as well as management of a Services team or teams within a division or region
- Collaborate with sales to create and execute go-to-market plans and customer acquisition efforts
- Manage a portfolio of strategic and enterprise customers from onboarding through implementation and support
- Ensure that customers realize maximum value from their investment in C3 AI products
- Collaborate with the rest of the services leadership to define and drive the services strategy internally, ensure high equality execution, and build and lead a high-performing team focused on making every customer as successful as possible
- Write comprehensive statements of work considering detailed financial models, contract terms, and internal resources and be especially skilled at communicating these plans to key customer stakeholders
- Establish and maintain customer intimacy; deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities and coaching the delivery team to unlock business value with C3 AI products
- Ensure customer issues are resolved quickly, leveraging resources from across the company as needed
- Demonstrate thought leadership for project implementation and post-production customer success and the realization of project business objectives
- Oversee project delivery initiatives related to quality methodology, expertise, and tools for our global services organization
- Hire world-class talent and manage performance to ensure career growth opportunities
Our take
C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry.
At the core of the C3 AI Suite is a powerful model-driven AI architecture that dramatically enhances the productivity of data scientists and application developers while future-proofing applications against underlying IT evolution. The C3 AI Suite is supposed to be 10 to 100x faster and more reliable than other solutions or DIY approaches, enabling robust delivery of production applications with less code and cost.
The C3 AI Suite seamlessly works with existing data storage, sources, tools, and infrastructure investment, while flexibly operating in a private, hybrid cloud, or multi-cloud environment. Having incorporated OpenAI's ChatGPT and other AI software from Google and academia in its enterprise search product, investors are anticipating a huge surge in business for this innovative company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2018
$100m
SERIES F
Mar 2017
$11m
SERIES E
Total funding: $221.8m
Company benefits
- Paid Parental Time Off: For US employees, mothers are eligible for up to a total of 10 to 12 weeks of paid parental time off with your newborn. All parents, including those adopting children, are eligible to take up to a total of 4 weeks of paid parental time off
- Hybrid Work: C3 AI employees may choose to work from home and office
- Advanced Degrees: Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant
- Continuous Education: C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses
- Relax and recharge: In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave
- Health Coverage: C3 AI offers competitive coverage. Our program includes medical, dental, and vision
- Equity: Restricted stock units are granted to all full-time C3 AI employees
- Free gym membership: To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility
- Catered lunches daily: C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas
- Commuter check program: C3 AI offers tax saving commuter benefits program
- Travel assistance: Employees are provided global health insurance while traveling for business
- Ping-pong and pool tables: C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them
- Friday happy hour: Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office
- Flexible spending accounts: C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it
- Life insurance: C3 AI offers short term / long term disability, life insurance and AD&D insurance
- Additional leave benefits: C3 AI offers paid time off for bereavement and jury leave
- Continental breakfast: It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee
- 401K: C3 AI offers fund options via Charles Schwab for retirement savings
Company values
- Innovation - Our ambition is to solve problems that have never been solved before
- Curiosity - We are self-learners, fulfilled by continuous knowledge acquisition to accelerate innovation
- Integrity - We comport ourselves with unwavering ethical integrity, respect, and courtesy
- Collective Intelligence - The respect we have for the intelligence and capabilities of one another fosters boundless collaboration
Company HQ
Redwood City, CA
Articles
Leadership
Patricia House
(Vice Chairman)Previously Marketing Director at Oracle for 3 years and Executive Vice President at Frame Technology for 4 years
Thomas Siebel
(Chairman & CEO)Previously Senior Vice President at Oracle for 6 years and CEO of Gain Technology for 2 years
Salary benchmarks
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