Customer Success Manager, Papirfly

Salary not provided

Mid and Senior level

New York

Office located in Morristown, NJ

Brand management platform

Job no longer available

Brand management platform

201-500 employees

B2BMarketingCommunicationDigital MediaSaaS

Job no longer available

Salary not provided

Mid and Senior level

New York

Office located in Morristown, NJ

201-500 employees

B2BMarketingCommunicationDigital MediaSaaS

Company mission

To activate 100% brand consistency at every touchpoint.

Job

Company

Role

Who you are

Minimum 3-5 years of experience from technology business, preferable MarTech
Minimum 3-5 years of operational work from account management and growth
Or - minimum 3 years of experience from the customer side working within MarTech
Knowledge with CSM, CRM, DAM, PIM or other MarTech software is an advantage
Excellent organiser and project management skills
Experienced in working in a commercial environment
Fluent in spoken and written English

What the job involves

The role reports directly to the respective VP Revenue of Papirfly Region
You will be responsible for managing and nurturing key customer relationships, ensuring their success throughout the entire customer journey
You will drive customer adoption, foster advocacy, and identify opportunities for upselling and cross-selling, while coordinating with various internal resources to deliver exceptional customer experiences
Act as a trusted advisor to key accounts, guiding them through their entire customer journey
Develop and maintain strong relationships with key stakeholders within customer organisations, becoming a strategic partner and advocate for their success
Drive customer adoption of our products and services by understanding their unique needs and aligning our offerings to their goals and objectives
Identify opportunities for upselling and cross-selling based on customer needs, working collaboratively with the commercial team to expand revenue streams
Achieve net-retention targets by identifying expansion opportunities within existing accounts
Coordinate resources from various internal teams, such as Onboarding, Training, and Professional Services, to ensure seamless execution of customer projects
Proactively identify and nurture customer advocates, leveraging their success stories to drive brand awareness and increase customer satisfaction
Gather customer feedback, and provide insights to internal teams to drive product improvements and enhance customer experiences
Develop and execute strategies to ensure high customer retention rates, minimise churn, and increase customer lifetime value
Stay up-to-date with industry trends, market conditions, and competitor activities to provide strategic guidance to customers
Lead or participate in selected customer or company activities such as events and webinars
Learn and understand Papirfly Product Portfolio and master how to demo our own software

Our take

Papirfly is a Norwegian brand management platform that helps companies manage, create and distribute their brand assets in a unified and coherent way. The Papirfly platform requires no tech skills and allows marketers, designers, and sales teams to leverage all visual and commercial aspects of a brand in one place and maintain their brand images across every operational wing.

Papirfly was launched in 2000 and has continued to grow, with large investment firm Verdane buying it out in 2022. This buyout provided Papirfly with extensive networks, expertise, and the ability to expand internationally. The latter was also bolstered by Papirfly’s previous merger with UK-based BrandMaster and acquisition of Swedish Meriworks.

After its substantial funding from Verdane, expansion is clearly on the mind of Papirfly. The company already has offices in Europe and America and will use some of its funding to invest in R&D. Whether it expands through acquisitions or organic growth remains to be seen, but with more than 30 Fortune 500 companies including IBM and Pfizer as clients and more than a million users, Papirfly is ripe for growth.