Senior Customer Strategy Analyst, Owner.com
$140-180k
+ Pre-IPO equity package
Online ordering and restaurant marketing system
Be an early applicant
Online ordering and restaurant marketing system
201-500 employees
Be an early applicant
$140-180k
+ Pre-IPO equity package
201-500 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge)
- Identify inefficiencies in everyday life - and see them as exciting opportunities
- Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY
- When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert."
- You aren't afraid and enjoy picking up new skills and tools to problem-solve
- Enjoy tinkering and testing applications for new tools like ChatGPT, Claude Code
- Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn't)
- Have a proven track record of collaborating effectively with cross-functional teams
- 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
- Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!
- You've built things - dashboards, tools, processes - not just delivered decks
- You dig into root causes until you actually understand the problem, not just the symptoms
- Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
- Experience with SaaS, marketplaces, or high-growth startups preferred
- Restaurant industry experience is a plus!
What the job involves
- We are building an extremely data-first Customer Strategy team within our Business Operations function at Owner. As a Senior Customer Strategy Analyst, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them
- You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function
- Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics
- Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams
- Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them
- Own Customer Analytics: Improve the analytics and engagement strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated workflows that enable teams to act on data without waiting for analysis
- Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most
- Reporting Structure: This role reports to the Director of Business Operations - Customer & Product, Nali Amin
- Team Collaboration: This is the most cross-functional team within Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with Customer Success
- Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake
- Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 10,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2025 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $182.2m
Company benefits
- Work from anywhere: Our flexible policy lets you work from wherever you want.
- Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
- Benefits to support your success: We set you up for success where you are and where you’re going.
- Healthcare Coverage: We offer comprehensive health, dental and vision plans.
- Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
- Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Adam Guild
(Co-Founder & CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(Co-Founder & CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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