Customer Care Intern, Amenitiz
French Speaker
Monthly compensation of €750
More information about location
All-in-one hotel management platform
Job no longer available
All-in-one hotel management platform
201-500 employees
Job no longer available
Monthly compensation of €750
More information about location
201-500 employees
Company mission
To empower independent hoteliers by bringing knowledge and innovation to every hotelier in the world.
Role
Who you are
- You are a native French speaker and you have outstanding communication skills in English. Spanish is a plus!
- You have strong customer orientation and the ability to adapt to each client to provide a personalized experience
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions
- If you have previous experience in a customer-facing role is a great plus!
- Internship agreement provided by your University
What the job involves
- As our Customer Care Intern, you will be in charge of helping our clients with various issues they might have while using Amenitiz software
- You're on the company's front line, and a reflection of the level of service we give our clients
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value
- Ensure clients know how to use Amenitiz and help them become product experts themselves
- Build robust relationships with our customers to limit the churn rate
- Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way
- Provide our customers with any extra advice requested, always looking to go the extra mile!
Our take
Amenitiz provides hoteliers, B&B owners, and rental property managers with a single platform for back-of-house operations. The company was co-founded in part by a pair of serial entrepreneurs and former hotel managers who were well aware of the industry pain points.
Streamlining all back-of-house operations into one platform is a shrewd move, as hotel managers often have to micro-manage multiple booking channels. Amenitiz’s offering also integrates with a hotel or B&B’s Property Management System (PMS), which is certainly a well-considered feature.
There’s little doubt that Amenitiz’s package solves plenty of problems and, with strong funding at its back, growth should be on the horizon. The company is using its 2025 funding to expand into more European markets, launch more products, and grow its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2025
$45.1m
SERIES B
Mar 2022
$31.2m
SERIES A
Total funding: $84.8m
Company benefits
- Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Alexandre Guinefolleau
(Co-Founder & CEO)Co-founded online wedding manager WedZem. Served as Manager of the Hotel Vanessa in Switzerland.
Emmanuelle Sanchez
(Co-Founder & CRO)Secretary General of French Tech Barcelona. Co-founded and managed Marketing & Sales at WedZem, which they also co-founded. Also co-founded MyLoisirs, a booking platform for leisure and wellness activities.
Frédéric Cadet
(Co-Founder)Former Investment Manager at private equity fund Elige Capital.
Salary benchmarks
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