Customer Support Engineer, MixMode
$110-160k
AI-powered cyber security platform
Be an early applicant
AI-powered cyber security platform
21-100 employees
Be an early applicant
$110-160k
21-100 employees
Company mission
MixMode's mission is to reduce false positive security alerts by 95% across our customer base and, eventually, the industry.
Role
Who you are
- Education: Bachelor’s degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience
- Experience: 2-4 years in a customer-facing Customer Success or Technical Support role
- Core Technical Skills:
- SIEM & NTA: Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms in customer environments
- Networking: Solid understanding of networking fundamentals and Syslog-based log ingestion
- Linux: Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems
- Kubernetes: Familiarity with Kubernetes and containerized deployments preferred
- Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and concisely to diverse audiences
- Proven ability to train customers and present complex information in an engaging, accessible manner
- Skilled at building rapport and collaborating effectively with both customers and internal teams
- Able to work independently or as part of a cross-functional team
- Demonstrates self-awareness, empathy, and composure when navigating complex or high-pressure situations
- Strong problem-solving and troubleshooting abilities in complex cybersecurity environments
- Acts with integrity and maintains a positive, professional attitude in challenging circumstances
What the job involves
- MixMode is seeking a Customer Success Support Engineer to join our team either remotely or in our Santa Barbara office
- This person is responsible for managing the technical health of our customers and ensuring their long-term success with our cyber defense platform
- You will act as a primary technical resource, bridging the gap between high-level support and proactive customer enablement
- Ticket Management: Overseeing and resolving technical support requests and cybersecurity issues efficiently
- Customer Training: Conducting training sessions for new customer team members and providing deep dives into new platform features
- Feature Deployment: Handling the setup and configuration of new features and specialized functionality for existing clients
- Technical Consulting: Helping customers write scheduled tasks and develop custom queries to maximize platform utility
- Relationship Building: Building strong, lasting relationships with key customer stakeholders to drive platform adoption and usage
- Cross-Functional Collaboration: Collaborating with security operations, engineering, and product teams to communicate customer needs and feedback
Our take
Cybersecurity solutions providers have long been playing catch-up against attackers, but MixMode is attempting to disrupt the cybersecurity market with an AI-enabled, self-learning platform.
With both a significant talent shortage in the cybersecurity industry and a rapidly shifting attack landscape, MixMode’s platform is designed to anticipate and prevent novel attacks, which make up as much as 80% of successful attacks, while also massively reducing false positives (when an alert wrongly detects a suspicious activity).
MixMode platform is the first of its kind to meet DARPA’s “third wave AI” criteria, meaning that it needs no training data, no manual data input or configuration. It’s little surprise, then, that the company has been quick to raise venture capital backing as it looks to double down on its momentum.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES B
Apr 2020
$4m
SERIES A
Total funding: $62.3m
Company benefits
- Compensation and benefits are competitive based on industry standards
- Medical & dental insurance
- Paid time off
- Remote work friendly for most roles
Company HQ
Oak Park, Santa Barbara, CA
Leadership
John Keister
(Co-Founder & CEO)Managing Partner at early stage investment firm Varenne Partners. Co-founded and was President, COO & Board Director at now public Conversation Intelligence company Marchex. Is on the Board of Directors at Limeade, TINYpulse (acquired by Limeade), Portfolium (acquired by Instructure), and SPARQ (acquired by Yahoo!).
Igor Mezic
(Co-Founder, Chief Scientist & CTO)Is a Professor of Mechanical Engineering and Director of the Center for Energy Efficient Design at University of California, Santa Barbara. Former Associate Professor, School of Engineering and Applied Sciences at Harvard. Is on the Board of Directors at iFluidics, Inc. and Aimdyn, Inc.
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