Senior Research Operations Program Manager, Trainline
9 month Fixed Term Contract
£65-70k
2+ days a week in office (Chancery Lane)
Europe's leading rail ticketing platform
Be an early applicant
Europe's leading rail ticketing platform
1001+ employees
Be an early applicant
£65-70k
2+ days a week in office (Chancery Lane)
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Experience in operational roles supporting product, design or research teams (preferred)
- Extensive previous experience in program management, ideally in fast-moving or complex organisations
- Proven success managing tooling ecosystems – evaluation, selection, negotiation, onboarding, sunsetting, lifecycle management, renewals
- Track record of bringing improvements to workflows, documentation, operations driving higher value and efficiency
- Experience collaborating with procurement, privacy & legal teams on vendor agreements and compliance
- Exceptional communication skills—able to engage and influence across levels and functions, both technical and non-technical audiences
Desirable
- Interest in AI developments and how to leverage them productively to enhance productivity & operational efficiency
What the job involves
- We’re looking for an experienced Senior Research Operations Program Manager to lead critical improvements in our research tooling and operations ecosystem. This is a high-impact, contract role focused on evaluating, optimising, and managing our research tools and associated processes
- Collaborate cross-functionally with UX and market Researchers, Product, Design, Commercial, Procurement & Legal to determine needs & use cases, ensure tools meet research and organisational needs, governance and privacy standards
- Audit and assess the current research tooling ecosystem to increase efficiency, impact and leverage technological developments in AI
- Drive smooth rollouts/trials of new tools through clear communication, stakeholder engagement and change management
- Oversee vendor management, including procurement processes, contract & pricing negotiations, renewals, compliance, onboarding, access management
- Increase the value of existing tools, driving awareness, adoption, usage and integration
- Contribute to the broader Research Ops strategy, helping to shape workflows, infrastructure, and long-term enablement initiatives that support high-quality research at scale
Application process
- Apply with your profile
- Screening call with Talent Acquisition
- Hiring Manager Interview
- Interview with wider team
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
Its hyper focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers.
Its customers make 170,000 journeys a day and it sell 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(CPO)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Data Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(CGO)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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