Care Advisor, Function
£50-70k
+ Stock Options
Insights and tracking for health assessments and lab tests
Be an early applicant
Insights and tracking for health assessments and lab tests
201-500 employees
Be an early applicant
£50-70k
+ Stock Options
201-500 employees
Company mission
Empowering people to live 100 healthy years.
Role
Who you are
- 1-5 years in a customer service and operations role
- Bachelor’s or Higher
- Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately
- Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships
- Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges
- Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously
- Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges
- Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions
- Healthcare Background: Familiarity with a medical environment is a plus
What the job involves
- As an Ezra Care Advisor, you will be the operational backbone, ensuring a seamless member experience
- This is primarily a backend operations role with customer-facing responsibilities, focused on executing the numerous detailed tasks required to move members through the Ezra screening process efficiently
- You'll drive process improvement, automation initiatives, and operational excellence while serving as a key contributor to product development through frontline insights
- You will also be the main point of contact for Ezra members throughout their journey
- You will work closely with the Clinical team and partner facilities to ensure all operational requirements are met for an exceptional member experience
- You are responsible for orchestrating the complex workflow between clinical teams and scanning sites, proactively identifying bottlenecks, and implementing solutions that enhance both efficiency and member satisfaction
- Execute and manage all backend operational tasks required to move members through the Ezra process efficiently
- Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready
- Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team
- Provide operational coverage for US time zones by managing time-sensitive member and site requests during US after-hours periods
- Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction
- Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey
- Proactively contact members to secure any missing medical information before their scan appointment
- Act as the liaison for any site issues that arise, facilitating quick and effective resolution
- Work closely with the clinical team to ensure seamless handoffs and information flow
- Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations
Our take
With the predominant model of healthcare being routine checkups and care for severe discomfort, chronic disease and health disparity are on the rise in the US. Function Health is a company that promotes a continuous mode of healthcare by removing barriers to lab testing.
Founded by former employees at Google Research, Meta, Fitbit and Tonal, Function Health provides subscribers with new ways to manage their health, opting for preventative measures rather than treatment. It does this by providing members with all-in-one lab testing, with more than 100 different tests available. It quantifies results and insights in an accessible and actionable manner, making caring for your health easier to manage.
Having only come out of stealth in 2023, it's impressive to see Function already secure a substantial Series B round and a 50,000-plus membership base. Its disruptive model of preventative healthcare is clearly turning heads, and it will use its fresh funding to scale its platform to a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$298m
SERIES B
Jun 2024
$53m
SERIES A
Total funding: $354m
Company benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Pranitha Patil
(Co-Founder & Chief Business Officer)Previously studied a Masters in Design Engineering at Harvard. Worked as a Health Strategy Engagement Manager at Accenture and was a Teaching Fellow at Deshpande Foundation.
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