Program Manager, Faire
$127-175k
+ Equity
More information about location
2-3 days a week in office
Online wholesale marketplace
Open for applications
Online wholesale marketplace
1001+ employees
Open for applications
$127-175k
+ Equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- 5+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business
- Experience managing cross-functional projects with measurable impact, including planning, execution, and stakeholder coordination
- Exposure to scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships
- Excellent communication and stakeholder management skills; able to influence across technical and non-technical teams
- Strong analytical skills, with comfort pulling, interpreting, and acting on large datasets using Excel/Google Sheets, and BI tools (Looker, Tableau, Mode; SQL familiarity is a plus)
- Ability to bring structure to ambiguity, manage competing priorities, and operate in a fast-paced environment
What the job involves
- The Marketplace Operations (MOps) team at Faire is responsible for building scalable operational processes that help our brands and retailers succeed and drive long-term, sustainable marketplace growth
- We are looking for an experienced Senior Program Manager to lead complex, cross-functional initiatives that sit at the core of marketplace operations
- This is a highly execution-focused role that requires strong program leadership, sharp analytical and operational instincts, and excellent stakeholder management
- Build and scale new programs from the ground up while also optimizing existing operational processes. You'll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible
- Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement
- Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs
- Work with BPO and vendor partners to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements
- Partner cross-functionally with key teams -- including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science -- to align on goals, program design, and execution across discovery, pilot, and scale phases
- Identify risks, surface insights, and drive day-to-day project coordination to keep programs on track and continuously improving
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder 7 Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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