Compliance Monitoring Manager, Santander

S3, Monitoring & Testing, Non-Financial Risk

Salary not provided

Mid and Senior level

Glasgow

More information about location

Retail and commercial bank

Open for applications

Retail and commercial bank

1001+ employees

B2CB2BBanking

Open for applications

Salary not provided

Mid and Senior level

Glasgow

More information about location

1001+ employees

B2CB2BBanking

Company mission

To help people and businesses prosper.

Job

Company

Role

Who you are

Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting
In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking
Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements
Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues
Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders
Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level
A pro-active, detail-oriented approach to work, ensuring accuracy and thoroughness in assessments
Excellent project and time management skills, effective at prioritising and leading others
ICA Diploma or similar (Preferred but not essential)

What the job involves

Santander UK is looking for a Compliance Monitoring Manager based out of Glasgow or Milton Keynes
The Compliance & Non-Financial Risk (“CNFR”) function has a key role in helping Santander UK to manage and minimise its exposure to conduct and regulatory risk
The role of the Compliance Monitoring & Testing team is to help the business in ensuring that they protect the best interests of our customers, that they maintain a high level of integrity in complying with the requirements of the FCA or other regulators, whilst remaining commercial
The Monitoring and Testing Manager will be responsible for leading the design and execution of Compliance Monitoring (CM) reviews which assess and provide assurance over the effectiveness of the bank’s systems and controls in delivering good customer outcomes and managing non-financial conduct and regulatory risks across retail, business and corporate banking
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas
Leading the planning and execution of CM to assess the effectiveness of the bank’s systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks
Managing review teams, ensuring full accountability for scoping, testing, and reporting, considering FCA and other consumer-focused regulatory requirements
Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes
Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation
Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business
Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology

Our take

Santander serves 14 million UK customers as a retail and commercial bank. Despite a mixed history, including issues with call centre service, mis-selling PPI, and anti-money laundering control failures between 2012 and 2017, Santander continues to thrive by focusing on innovation, digitalisation, and sustainable, responsible growth.

Recently, Santander has enhanced its digital and mobile services to meet the needs of modern banking customers. This includes the My Home Manager app, which provides mortgage customers with a centralised platform for their information, and increased fraud alerts to protect less digitally literate customers as they transition online. These efforts aim to connect physical and digital channels for a seamless customer experience, positioning Santander to better compete against digital banks like Monzo and Starling.

In addition to these digital advancements, Santander has joined forces with Iberpay in Spain to become inaugural participants in the European Payments Council’s One-Leg Out Cross-border Transactions Instant Scheme (OCT Inst). This initiative is set to introduce global instant transfers, further emphasising Santander's commitment to innovation and enhancing its service offerings in the digital banking landscape.