Lead Solution Consultant, Sprinklr
$133-221k
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
$133-221k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform
- They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor
- 5+ years of experience in a presales role, preferably with a CCaaS based company managing large enterprise customers
- Clear communicator who can command engagements with Executives, IT, and business leads/practitioners
- Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc
- Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways
- Methodical and meticulous approach to preparation and execution
- Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics
What the job involves
- Sprinklr is looking for a Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr
- Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
- Conduct in depth discovery on the customer’s current and future states and positive business outcomes
- Design compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes
- Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities
- Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements
- Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution
- Document observations from prospects and customers to influence future product capabilities
- Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications
- Prioritize participation in meetings with the account team and SC team
- Ensure general administration across our systems of record are timely and accurate
- Create re-usable collateral for the entire global presales team and acts as a mentor to those across other teams
- Willingness for up to 40% travel, largely within the US
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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