Senior Customer Success Manager, Assort Health

• The Senior CSM role is for someone who has years of experience independently managing customer relationships and is ready to apply it to high-stakes accounts at a frontier AI company
• 5+ years of experience in customer-facing roles (Customer Success, Account Management, or directly related), preferably in SaaS, AI-native software, or HealthTech
• Experience owning enterprise-level accounts — you've independently owned large, complex customers with significant ACV and successfully navigated multi-stakeholder environments
• Deep customer success craft — strong instincts for account health and risk, and a clear sense of what it takes to move the needle inside complex organizations
• Top-tier project management abilities — you can manage multiple customer accounts, urgent priorities, and strategic initiatives, effectively and with composure
• Exceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of executives
• Strong analytical and problem-solving skills; comfortable using data to drive decisions
• Builder’s mindset — you’ve owned the creation of new systems, processes, or customer programs from scratch
• Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale
• Interest in or experience driving adoption of AI-native platforms in complex organizations
• Experience working for early-stage startups or high-growth SaaS companies

Desirable

• Assort’s Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact
• We're hiring a Senior Customer Success Manager to own complex customer relationships across provider groups, MSOs, and health systems where our platform helps support meaningful patient populations
• You'll partner with executive and operating leaders, manage accounts from launch through renewal and expansion, and serve as a trusted voice for your customers inside Assort
• You'll operate with autonomy, navigate challenging conversations autonomously, and help raise the bar for how Assort shows up for every customer
• This is a unique opportunity to help define what customer success looks like at a leading AI company, at a pivotal moment for our team
• Own complex accounts through the entire customer journey — serve as the primary relationship holder for provider groups, MSOs, and health systems, managing both executive relationships and operational details from launch through renewal and expansion
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
• Travel to client sites (up to 25%)