Senior Manager of Consumer Marketing Operations, Included Health
$128.1-235.3k
Salary is partially dependant on applicant’s location. Plus equity, this role is eligible for a performance-based bonus
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$128.1-235.3k
Salary is partially dependant on applicant’s location. Plus equity, this role is eligible for a performance-based bonus
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- The ideal candidate will excel at managing teams, promoting cross-functional collaboration, improving client management support, and delivering a world-class client experience while driving operational excellence
- BA or BS degree
- 7+ years of experience with a proven track record of driving operational efficiency, building scalable processes, and aligning cross-functional teams to execute complex marketing initiatives.
- 3+ years of experience managing and developing teams, with a focus on fostering individual growth and building a high-performance culture. Demonstrated ability to attract, retain, and develop top talent
- Proven expertise in creative operations, including capacity planning, resource forecasting, and process optimization for high-performing teams
- Experience designing and implementing scalable tools and systems that support the growth and efficiency of marketing operations, ensuring future readiness and adaptability for cross-functional teams
- Strong project management skills, with the ability to coordinate efforts across multiple teams and ensure alignment on strategies and deliverables
- Data-driven approach, with the ability to leverage insights and analytics to inform decision-making and optimize processes
- Demonstrated ability to navigate ambiguity, provide clarity, and reduce uncertainty for teams
- A “builder” mentality—someone ready to roll up their sleeves, create scalable solutions, and lead the team through growth and change
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- We are seeking an experienced and dynamic Senior Manager of Consumer Marketing Operations to drive the optimization and scaling of our marketing and creative workflows
- You will focus on enhancing operational efficiency, streamlining workflow management, and promoting cross-team integration to ensure seamless execution of our marketing vision
- Operational efficiency: Implement and refine processes that reduce operational inefficiencies, enabling teams to focus on strategic, high-impact work. Ensure that workflows are optimized to deliver on the broader Consumer Marketing OKRs
- Workflow management: Develop and manage end-to-end marketing workflows that support seamless execution of Consumer Marketing campaigns and creative processes
- Drive alignment across teams to optimize for scalability and growth
- Cross-team collaboration and leadership: Lead collaborative efforts and streamline operations to foster innovation and shared success, supporting team alignment and scalable growth
- Partner with marketing leadership on capacity planning, resource forecasting, and process optimization. Use strategic insights and data analysis to anticipate needs and prevent bottlenecks
- Client management support: Partner with client-facing teams to align marketing operations with client needs and ensure the delivery of high-quality deliverables that meet and exceed expectations. Facilitate smooth client interactions by supporting teams with scalable processes
- Scalability & tools development: Design and implement scalable tools, processes, and systems to grow the marketing and creative functions. Plan for future needs, ensuring the organization can adapt to changes and maintain efficiency as it grows
- Team leadership & development: Manage and mentor a marketing operations team, fostering a high-performance culture and supporting career development
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company values
- We put the member first - Members are the center of our universe. We take the member’s call, hanging up on the boss if we need to. We work together to achieve health outcomes and member moments worth celebrating. We advocate for a healthcare system that works for everyone
- We're here for outcomes - We know that effort is not a substitute for impact. We reward problem solving, removing obstacles and getting it done with integrity. We take accountability for our outcomes, good or bad
- We seek diverse perspective - Diverse voices make a meeting. We walk away from the echo chamber. We create space for different points of view and bring data to inform our thinking. We speak with candor, debate with respect, listen to feedback and follow through with action
- We value change - We know change is our opportunity and adaptation is our super power. We move towards gray spaces, understanding that we may not get it right the first time. We manage ambiguity and are always ready to take on new challenges. We are lifelong learners
- We lead the way - We ask ourselves every day, “is there a better way?” We work together to spark innovation, break down barriers and make wise bets. We encourage unconventional thinking that inspires and works to solve complex problems
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
Diversity, Equity & Inclusion at Included Health
- We’re committed to creating teams that reflect the diversity of our members and ensuring a welcoming and inclusive workplace for people of all backgrounds, beliefs and identities. We’re proud to support our employee resource groups for Women, People of Color, Parents, members of the LGBTQ+ community, and more
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