Enterprise Account Manager, Algolia

• We're looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships
• 5+ years in a B2B SaaS sales or account management role, with ownership of both renewals and expansion revenue
• Proven success in complex, consultative enterprise sales — you’ve sold into organizations with matrixed structures and multiple stakeholders
• Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams to proactively address customer needs, remove blockers, and to drive outcomes
• Comfortable owning commercial paperwork, pricing, and contract processes at high volume
• Background primarily in startup or high-growth environments, with the resourcefulness to navigate ambiguity without needing detailed direction
• Comfort operating in a high-growth, high-velocity, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization
• Brings strong commercial and sales acumen, with a proven ability to own and deliver on revenue targets by identifying, shaping, and closing expansion opportunities across a range of deal sizes
• Engages customers with thoughtful, probing questions to understand their goals, needs, and pain points. Clearly articulates how Algolia’s solutions address these goals / pain points
• Ramp quickly on complex technical products and has a strong understanding of how modern web and AI-native applications are built and scaled
• Communicates effectively with both business stakeholders (e.g., merchandisers, Heads of eCommerce) and technical audiences, adapting approach and messaging accordingly
• Thrives in ambiguous environments and enjoys shaping evolving processes, contributing to the maturation of the team and go-to-market motion

Desirable

• As an Algolia Enterprise Account Manager, you will play a strategic and high-impact role, cultivating and expanding relationships with some of the most complex and innovative companies in the world
• You should be comfortable researching prospects, building strong relationships with key stakeholders, and identifying new opportunities for expansion. Your ability to navigate global organizations and multi-brand portfolios will be key to delivering scalable solutions that drive long-term value across the entire organization
• You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion
• Own and manage a large portfolio of existing customers, with accountability for retaining and growing recurring revenue as customers move from early adoption to scale
• Build trusted relationships with customers and develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
• Balance a high volume of renewals with expansion opportunities — retention and expansion are incentivized equally on a per-deal basis, but given the volume and ARR concentration of renewals in this book, day-to-day priorities will skew toward protecting and renewing the existing book
• Monitor account health, customer usage, and pipeline to identify risks early, inform next-best actions, and drive predictable revenue through retention, adoption, expansion, and re-engagement
• Use AI and automation to proactively surface expansion signals, prioritize high-impact accounts, and eliminate manual work, allowing you to spend more time driving strategic conversations and revenue growth within your install base
• Operate independently in a fast-evolving environment, helping shape sales motions and turn them into repeatable, scalable playbooks