TechOps Engineer, Octopus Money

• This is a great opportunity for someone who enjoys taking ownership of solving technical problems, helping people and continuously improving how technology works across the business
• You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues. You want every interaction to move things forward
• You like getting stuck in. You care about making progress, not perfection. You stay focused on what matters, learn quickly and find smart ways to keep things moving
• You take responsibility for your work and the outcomes it creates. You’re comfortable solving problems, making decisions and tackling challenges head on. You hold yourself to a high standard and want to make a real impact
• 2-3 years experience providing Level 1 and Level 2 IT support in a modern workplace environment, supporting laptops, SaaS tools and collaboration platforms
• Experience managing device lifecycle and MDM platforms (such as Kandji, Jamf, Intune, or similar), including device provisioning, configuration, and security policies
• Strong troubleshooting skills across macOS, and common workplace applications
• Experience administering identity and access management tools (such as Google Workspace, Microsoft 365, Okta, or similar)
• A proactive mindset with the ability to identify opportunities to improve systems, automate processes, and streamline IT operations
• Strong communication skills and a people-first approach to support, helping colleagues resolve issues quickly and clearly

Desirable

• We’re looking for a TechOps Engineer to join us
• You’ll help us support our employees and ensure the technology they rely on is secure, reliable and easy to use and contribute to how we grow and support more people
• You’ll learn fast, work across the business and see the impact of your work every day
• Provide day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems, and we work to understand them at the root, fixing so they don't recur
• Troubleshoot and fix a wide range of technical issues, from simple laptop issues and network configurations, to complex account provisioning failures and SSO problems
• Collaborate closely with our InfoSec team to ensure we strike the right balance between Zero Trust security, productivity and user experience
• Continually identify manual processes and automate them - we’re working to build a proactive user experience
• Empower our people to help themselves by designing and building self-service solutions
• Help support technical projects with multiple stakeholders from around the business
• Some of our recent projects include:
• Rollout of new management to a mobile device fleet
• MacOS MDM migrations
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
• Rollout of VPN and DLP (Data Loss Prevention)
• You’ll work closely with our Information Security Manager, helping us support colleagues day-to-day while ensuring our devices, systems and access remain secure and well managed
• Providing excellent employee technology support, maintaining high satisfaction and resolving support requests efficiently
• Maintaining devices through effective MDM configuration and management, while improving processes through automation

• Our interview process typically includes:
• An intro call with our talent team
• A competency-based interview with the hiring manager
• A values interview with a senior member of the team
• A final interview focused on your motivations
• We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability
• Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer