Subscriptions Operations Manager, Roku
$75-144k
Salary applicable for candidates based in the California only
Convenient and affordable TV streaming players
Job no longer available
Convenient and affordable TV streaming players
1001+ employees
Job no longer available
$75-144k
Salary applicable for candidates based in the California only
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- The role requires strong technical acumen in addition to excellent written and verbal communications and stakeholder management skills
- A successful candidate should have experience with technology-based products and processes, with a passion to innovate, and tackle complex problems
- They will successfully deliver high quality outcomes while being able to deal with ambiguity and manage multiple stakeholders and processes to deadlines
- BA/BS degree in Business Administration, Computer Science or related field
- 4+ years of relevant experience in a product operations or technical program management role
- Proven record of organizational and communication skills, attention to detail, and ability to work autonomously and lead others
- Excellent project management abilities, with the competence to dive deep into the weeds of technical implementation
- Positive attitude and can remain focused in a high pressure, ambiguous environment
- Experience in and/or understanding of the digital media space, streaming platforms, and software development
- Proficient in Excel, Powerpoint, Airtable, Confluence, JIRA a plus
What the job involves
- Roku is seeking a detail-oriented operations manager to join its Subscriptions team
- This role will execute key operational activities related to growing and maintaining the SVOD business within The Roku Channel (“Premium Subscriptions”).
- The Subscriptions Operations Manager will manage and improve existing processes to launch and maintain SVOD services and propose and implement new workflows to support operational activities across the Premium Subscriptions platform
- Support SVOD partner operations, ensuring seamless success through every phase of the lifecycle- from onboarding to post-launch operations (e.g., price changes, new plan launches, migrations, and deprecations)
- Lead cross-functional programs and facilitate collaboration between internal stakeholders (Business, Product, Engineering, Merchandising, Marketing), pursuing follow-ups to ensure task completion
- Proactively identify and mitigate technical risks to processes, facilitating resolution internally
- Own program communication, identifying and clearing blockers, and escalating as appropriate
- Process-manage investigations around user billing errors and implement solutions to rectify issues going forward
- Develop documentation and playbooks for initiatives and processes; manage post-launch learnings to identify areas for improvement
- Own and maintain calendar of Premium Subscriptions business operations activities and communicate status updates, risks, and changes to appropriate stakeholders
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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