Customer Success Manager, Social Native
More information about location
Commerce content solution
Open for applications
Commerce content solution
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To help businesses grow by empowering creators to do what they love.
Role
Who you are
- We are seeking a highly motivated and experienced Customer Success Manager to join our team
- 1+ year experience in SaaS
- 1+ year experience in social media/content marketing/e-commerce
- 2+ years in customer success
- Bachelor’s degree (preferred)
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product
- Exceptional organizational skills, with the capacity to multitask effectively in a fast-paced environment
- Advanced analytical skills to interpret data meaningfully and provide actionable insights
- Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes
- Advanced problem-solving skills
What the job involves
- As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management
- You will analyze client needs, provide tailored solutions, and build strong relationships to ensure long-term success and growth
- Client Retention & Growth
- Engage proactively with clients to ensure ongoing satisfaction and high retention rates. Address issues promptly to maintain trust and loyalty
- Foster a strong partnership with clients by demonstrating the ongoing value of our services
- Identify and nurture upsell and cross-sell opportunities, subtly laying the groundwork for future expansions
- Maintain comprehensive knowledge of our products and services to offer tailored solutions and recommendations
- Monitor client engagement and satisfaction indicators to flag at-risk accounts early, and implement strategic save plans to prevent churn
- Account Management
- Lead and organize Quarterly/Executive Business Reviews (QBRs/EBRs) and strategy sessions to align with client goals and assess their evolving needs
- Consult regularly on content strategy and oversee its execution, ensuring alignment with client objectives
- Analyze project data and metrics to provide clients with actionable insights, driving informed decisions and strategic initiatives
- Address client issues proactively, collaborating internally to drive continuous improvement in customer experience
- Guide clients through the platform setup and provide extensive product training to ensure a seamless experience
- Relationship Building
- Develop and strengthen relationships, ensuring clients understand and appreciate the full value of our services
- Extend your network within client organizations to deepen service penetration and safeguard against single-point relationship failures
- Align our services with the client's business objectives, acting as the bridge between their needs and our solutions
- Collaborate closely with the internal teams to ensure smooth onboarding, identify growth opportunities, and streamline the renewal process
Salary benchmarks
Our take
With content consumerism on the rise, more businesses are seeking out support in marketing and communication to keep up with the evolving standards. Described as the “uber of content” Social Native is a marketplace technology company that empowers marketers to create, source and optimise visual content.
Social Native is an AI-powered creative platform founded in 2015. Since then it’s expanded its offerings now providing support in Ecommerce, Social Media, In-store/Offline, Email Marketing and Digital Advertising. The platform is not only able to deliver the content but strategise, optimise, automate mundane tasks and share insights with customers. The client roster now consists of the likes of L’Oréal, Crocs and Nestlé.
In 2020 the company acquired Olapic, a user-generated content enterprise solution for eCommerce retailers. This acquisition allowed the company to change how marketers evaluate, refine and optimise their visual content strategy, bringing it closer to becoming an all-in-one platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
May 2017
$8.5m
SEED
Total funding: $8.5m
Company benefits
- Volunteer and Wellness Days
- Unlimited Vacation Policy
- Referral Bonus Program
- Training and Development Programs - Career Path, Mentorshio, Skill Sets and Leadership
- 401K and Pension Plans - Healthcare Programs, 100% Employer Paid Option, Dependants coverage, FSA Plan, HealthiestYou by Teledoc, OneMedical Plan (Concierge Service), Unum Life Insurance, Employee Assistance Programs
Company HQ
Beverly Hills, CA
Articles
Leadership
David Shadpour
(CEO)Angel Investor for Loop Me In, Afterparty, Kafene, Tapcart, RealEyes Digital and Fernish. Also Founded GroopBuy and AmplifyBuzz.
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