IT Helpdesk Technician, Veepee

• We are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level
• Superior Graduation in an IT field
• 2 years experience on a similar production, operation and support environment
• Windows / MacOS
• Google Workspace Active directory basic skills
• Office (all versions) / Gsuite
• Jira Service Desk
• Android/iPhone
• Excellent communication and customer service skills

Desirable

• Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L’Hospitalet with regular travels to our warehouse in Santa Oliva
• Being the key point of contact for the local users in the offices and warehouses
• Install and configure computer hardware, operating systems, applications, phone and video conferences
• Address issues both face-to-face and remotely
• Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)
• Resolve and/or replace faulty hardware
• Process warranty replacement of hardware
• Support the deployment of new applications
• Respond and close tickets within approved SLA
• Work continuously on tasks until completion
• Assist in IT projects, system upgrades, and rollouts as required
• Maintain accurate documentation of support requests, incidents, and solutions
• Ensure compliance with company IT security policies and data protection standards

• 1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
• 2️⃣ ITW with the Support Manager by visio
• 3️⃣ ITW in the warehouse in Santa Oliva
• 4️⃣ Team Interview on site