Staff Site Reliability Engineer, Thrive Market

• 7+ years of hands-on experience in SRE, DevOps, or Infrastructure Engineering, with a proven track record of improving reliability at rapidly growing companies
• Deep expertise in Kubernetes (K8s) — including cluster management, Helm charts, service meshes, and production-grade container orchestration
• Strong systems engineering background with advanced proficiency in Linux administration
• Advanced scripting and automation skills in Bash, Python, Golang, Ruby, or similar languages
• Extensive experience with core AWS services including EC2, ECS/EKS, S3, VPC, IAM, CloudWatch, Route 53, RDS, and Lambda
• Strong experience with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi, or similar)
• Hands-on experience defining and implementing SLOs, SLIs, and error budgets in production environments
• Deep understanding of CI/CD pipelines and deployment strategies (blue-green, canary, rolling deployments)
• Expertise in monitoring and observability platforms (Datadog, Prometheus, Grafana, New Relic, or similar)
• Strong knowledge of web application infrastructure, networking, load balancing, and security best practices
• Excellent communication skills with the ability to lead incident response and facilitate blameless postmortems
• If you’ve read books like The Google SRE Handbook, The Phoenix Project, Accelerate, The DevOps Handbook, etc., this is the right place for you!

Desirable

• We’re looking for a Staff Site Reliability Engineer to help define and build the reliability foundation for Thrive Market’s platform
• You’ll be working with a first-class group of engineers to establish our SRE practice from the ground up; defining SLOs, SLIs and Error Budgets, building observability into everything we do, and creating the frameworks that ensure our systems scale reliably during our company’s rapid growth
• This is a high-impact role at an exciting inflection point. We’ve recently containerized our entire platform on Kubernetes, and we’re evaluating a potential platform migration to a next-generation ecommerce platform
• You’ll be balancing hands-on reliability work with the strategic thinking needed to build systems that self-heal and get better over time
• Reliability & Observability:
• Define, implement, and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across critical platform services
• Build and maintain comprehensive monitoring, alerting, and observability systems using tools like Datadog, Prometheus, Grafana, or similar platforms
• Establish error budgets and use them to balance feature velocity with reliability investments
• Lead incident response efforts, conduct blameless postmortems, and drive systemic improvements that prevent recurrence
• Design and implement chaos engineering practices to proactively identify failure modes before they impact members
• Infrastructure & Platform:
• Architect and optimize our Kubernetes-based container orchestration platform for reliability, performance, and cost efficiency
• Support large infrastructure migrations, ensuring a smooth transition with minimal disruption to business operations
• Contribute to the evaluation and execution of potential platform migrations, with a focus on reliability planning and risk mitigation
• Design and implement automated deployment pipelines that enable rapid, error-free releases with feature flags and built-in rollback/roll-forward capabilities
• Develop and own disaster recovery plans, capacity planning models, and system hardening initiatives
• Collaborate closely with product engineering teams to help them scale their infrastructure in AWS and adopt SRE best practices
• Culture & Process:
• Help establish SRE as a practice at Thrive Market, defining the team’s charter, processes, and engagement model with product engineering teams
• Champion a culture of operational excellence, continuous improvement, and data-driven reliability decisions
• Create and maintain technical documentation covering architecture decisions, runbooks, incident response procedures, and operational playbooks
• Participate in weekly on-call rotations and help build sustainable on-call practices that avoid burnout
• Identify systemic problems and inefficiencies across the engineering organization and make strategic recommendations for improvement