Technical Support Specialist, VTS
Commercial real estate technology solution
Job no longer available
Commercial real estate technology solution
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- VTS is looking for an experienced Technical Support Specialist to join the team
- The ideal candidate has a passion for Customer Support and meticulous attention to detail
What the job involves
- As a Technical Support Specialist on the Engineering Production Support Team, you will be responsible for identifying and triaging complex issues that are impacting customers across the full VTS portfolio
- Your technical skills and passion for puzzle-solving will help you triage these complex issues promptly
- You will also learn and become knowledgeable about the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies
- You will work daily with support teams, integration specialists, support engineers, and quality engineers to proactively identify, troubleshoot, and triage assigned issues
- Independently research and triage complex software issues using tools like Web Developer Tools (console and network logs), Datadog, Sentry
- Communicate complex technical information clearly to non-technical audiences
- Write and maintain knowledge base documentation to assist general and specialized support functions in becoming more self-sufficient
- Guide customers through advanced troubleshooting steps via screen-sharing sessions
- Provide empathetic and patient support to ensure customer satisfaction
- Troubleshoot across iOS, Android, and Windows environments independently
- Learn and become knowledgeable about the platforms and technologies we integrate with, including REST and SOAP APIs
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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