Lead Product Designer, TrustFlight

• 5–8+ years of experience in product design, UX, or a related discipline, ideally within complex or B2B product environments, with a strong track record of delivering high-quality, user-centred digital products
• Demonstrated expertise in leading end-to-end product design, from problem definition and discovery through to UX and UI delivery of production-ready experiences
• Strong command of user-centred design and research practices, including planning research, synthesising insights, and applying evidence to inform and improve design outcomes
• Proven ability to translate complex workflows, regulatory constraints, and technical considerations into clear information architecture, task flows, and intuitive interfaces
• Advanced skills in designing scalable UI systems, with experience contributing to and evolving design systems that enable consistency, accessibility, and efficient delivery across products
• A clear commitment to design excellence, reflected in high standards of craft, attention to detail, and a continuous improvement mindset
• A curiosity-driven and innovative approach to problem-solving, exploring new ideas, patterns, and methods to improve product experiences and design practices
• Strong capability in evaluating and improving usability, using heuristic analysis, usability testing, and iterative refinement
• The ability to collaborate effectively in cross-functional environments, working closely with Product Managers and Engineers to support shared goals and delivery
• Clear and confident communication of design intent and rationale, using structured storytelling, critique, and documentation for diverse stakeholders

Desirable

• As a Lead Product Designer, you will own the end-to-end design quality of TrustFlight’s product experiences
• You’ll work closely with product managers, engineers, customers, and business stakeholders to define problems, validate solutions, and deliver intuitive, scalable, and safety-critical user experiences
• Reporting to Group Product Manager, this is a hands-on individual contributor role focused on delivery, problem-solving, and building quality at scale
• You’ll own and evolve the design system, contribute to shaping design direction through your work, and act as a consistent advocate for users as the product organization continues to grow
• Work across the full design lifecycle, from discovery and research through UX and UI design to delivery, within cross-functional product teams
• Plan, lead, and conduct user research activities, including facilitating design workshops with internal and external stakeholders
• Synthesize research and insights into clear, actionable outputs such as user needs, personas, journey maps, information architecture, user flows, and wireframes
• Periodically evaluate product experiences through heuristic reviews and other qualitative methods to identify usability issues and opportunities for improvement
• Own, evolve, and maintain the company design system to support consistency, scalability, and efficient delivery of high-quality experiences across multiple products
• Provide design leadership by setting clear design direction and influencing cross-functional teams through strong ideas, principles, and well-reasoned design rationale
• Act as a user and design advocate within product and engineering teams, ensuring user needs and experience quality are well represented in product discussions and decisions
• Partner closely with Product Management to ensure design work aligns with product strategy, roadmap priorities, and business goals
• Communicate design intent and rationale clearly to a broad range of stakeholders to build alignment and shared understanding
• Contribute to a high-performing, collaborative team culture through trust, openness, and a passion for quality design
• This role is based in our Vancouver office. This is an on-site role with room for flexibility, because we know life doesn't always fit a 9-to-5 mould

• Click Apply and send us your resume along with a cover letter
• We’d love to learn how your experience and perspective can contribute to creating best-in-class tools and services across the aviation industry
• You are encouraged to include:
• A portfolio or examples of your product design work that demonstrate how you approach real product problems and deliver high-quality UX and UI
• We’re particularly interested in end-to-end work and how you think about users, constraints, and design decisions
• Confidential or sensitive work may be redacted or password-protected
• While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. No phone calls please