Sales Engineer, NinjaOne
Spanish and Portuguese Speaker
More information about location
3 days a week in office
Endpoint IT management platform
Open for applications
Endpoint IT management platform
501-1000 employees
Open for applications
More information about location
3 days a week in office
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- 2+ Years’ experience as a Sales Engineer
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer first mindset
- You skillfully build and maintain relationships, both in-person and virtually
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- You are highly organized
- Driven and Self-motivated you set the pace for your self and others around you
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
- Bachelor’s degree preferred, but not required
- Fluency in English and Spanish or Portuguese required
What the job involves
- As a Ninja Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side
- You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side
- Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products
- This Solutions Engineer will focus on the LATAM region, and is required to be fluent in English and Spanish or Portuguese
- Prepare and deliver technical presentations that explain our products or services to customers and prospects
- Guide our customers through the implementation of the NinjaOne solution
- Work closely with our sales teams to understand customer requirements and provide sales support
- Partner with our account management department to meet the needs of our existing customer
- Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities
- Take initiative and provide prompt, accurate follow-up to tickets and support call
- Troubleshoot Window
- Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
- Actively participate in the design of our consulting processes
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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