Head of Site Reliability Engineering, Reward Gateway
Employee engagement platform
Job no longer available
Employee engagement platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Demonstrated leadership and management experience as a Senior Manager or Head of SRE within a global organisation
- Experience with AWS preferred (or another cloud provider)
- Enterprise infrastructure experience in high-availability environments
- Automation skills through Terraform, Python, Bash or similar
- Fast-releasing environments with automated pipelines and QA
- Wide-reaching SRE skills and a deep understanding of SRE practices
- SRE leadership skills with an ability to drive SRE adoption
- A strong understanding of SQL, PHP, Kubernetes, CI/CD
- Observability product experience (eg: New Relic, Datadog)
- Strong facilitation and servant leadership skills
- Ability to work both independently and as part of a team
- Ability to work under pressure and be highly reliable
- Leadership, time management, and organisational skills
- Adaptability and flexibility to change in a fast-moving environment
- An ability to learn new tools and processes quickly and impart that knowledge
What the job involves
- Reporting To: Director of Infrastructure
- Due to expansion, an opportunity has become available for a Head of Site Reliability Engineering to join our team to help us transform our existing operational workloads to an SRE approach
- Establishing and managing our new SRE function
- Operating and modernising our existing cloud infrastructure
- Partnering with our DevOps team to ensure fast & supportable platform updates
- Maintaining the highest standards for our customer-facing systems
- Balancing the desire for innovation with stability and delivery for our customers
- Ensuring our availability and performance are maintained at the highest levels
- Acting as a key Incident Commander and escalation point
- Liaising closely with our SecOps teams to ensure timely vulnerability management
- Educating teams in SRE practices and maintaining high standards of compliance
- Implementing world-class observability standards utilising SLI/SLO/Error Budgets
- Continually evolving our observability platforms for greater coverage
- Liaising with Product & Engineering teams for constant evolution of metrics
- Aligning SRE Sprints & Backlog with our roadmaps to meet business expectations
- Guiding our teams in a more Agile approach to demand management
- Actively taking part in our daily stand-ups and keeping our Sprints on track
- Keeping up-to-date documentation in our JIRA & Confluence tools
- Owning and maintaining our SRE Incident Management processes
- Ensuring a focus on cost efficiency for our platforms & services
- Removing obstacles and fostering team collaboration
- Communicating with our stakeholders
Application process
- Application Deadline: November 03, 2024
- Screening video interview with the Senior Talent Partner
- Interview with the Director of Infrastructure and Head of Development
- Final interview with the Director of Engineering & CTO
Salary benchmarks
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company. Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$160.9m
GROWTH EQUITY VC
Dec 2010
$34.2m
GROWTH EQUITY VC
Total funding: $195.1m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Soho, London, UK
Leadership
Nick Burns
(AUKUS Zone Director)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
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