IT Service Desk Engineer, Coinbase

• Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration
• Agent level knowledge of Jira Service Desk, or similar ticketing system
• Mid-level networking knowledge and troubleshooting ability
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
• Demonstrable troubleshooting methodologies and root cause analysis
• Able to move and set up hardware and peripherals around the office
• Excellent communication and time management skills
• Experience managing service vendors

Desirable

• To achieve our mission, we’re seeking a very specific candidate
• We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system
• We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up
• We want someone who will run towards, not away from, solving the company’s hardest problems
• In-person participation is required throughout the year
• Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment
• Attendance is expected and fully supported
• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between
• Resolve incidents and service requests based upon standard company best practices, utilizing our internal knowledge where and when needed
• Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes
• Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency
• Create detailed and impactful documentation for your peers and our user base
• Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement
• Collaborate not only with your colleagues in IT operations, but also with all teams within coinbase and our BPO partners