Product Lead, ProblemShared
Salary not provided
+ Annual Performance related bonus
Atlassian
Senior and Expert level
Remote from UK
Online therapy platform
Job no longer available
Online therapy platform
201-500 employees
HealthcareB2BMental health
Job no longer available
Salary not provided
+ Annual Performance related bonus
Atlassian
Senior and Expert level
Remote from UK
201-500 employees
HealthcareB2BMental health
Company mission
ProblemShared's mission is to continually evolve and advance the provision of mind health and neurodevelopmental care, treatment and support.
Role
Who you are
- Proven Product Lead experience
- Proven track record of owning and delivering product strategy and outcomes across multiple teams or squads
- Experience working in complex, multi-stakeholder environments, ideally within healthcare, healthtech or other regulated domains
- Demonstrated ability to partner effectively with engineering, design, operations and domain experts (e.g. clinical or regulatory stakeholders)
- Experience setting and delivering against outcome-based OKRs or KPIs, using data to guide prioritisation and trade-offs
- Strong people leadership skills, with experience coaching and developing Product Managers and raising the standard of product practice
- Ability to influence and build alignment across senior stakeholders with competing priorities
- Clear, concise communicator, able to articulate product strategy, decisions and trade-offs to a wide range of audiences
- Confident operating as a senior representative of Product, advocating for user-centred and evidence-led decision-making
- Keen eye for great design and proven experience of delivering simple/clean UX for users
- Understanding of technical architecture with the ability to actively engage with development teams
- Prior knowledge of and experience with the Atlassian toolset
- Strategic thinking and systems thinking
- Strong stakeholder management (esp. clinical + regulatory)
- Outcome-driven decision making
- Commercial and operational literacy
- Coaching and leadership capability
What the job involves
- Work pattern: This is a permanent role, working 40 hours per week Monday to Friday
- The Product Lead is accountable for defining and prioritising product strategy, setting outcomes, and ensuring delivery of measurable impact for their Program area, while building strong product capability and cross-functional alignment. This includes:
- Being a member of the Product leadership team responsible for developing a market leading mental health platform for ProblemShared
- Responsible for defining the Product strategy to support the Business and Program objectives
- Understanding and identifying the underlying needs and problems that our client groups face
- Understanding the marketplace, new technologies and evolving clinical approaches to ensure that we become and remain at the forefront of our field
- Gain an in-depth and extended understanding of the journey that the customer groups are on, and in doing so strive to deliver the best possible outcome for them both during their interaction and after
- Bring experience and ideas to the team, that can be leveraged and applied to help us become a more effective and productive unit
- Define, own and evolve a clear product vision and strategy for your product area, aligned to company strategy, priorities
- Translate business and programme objectives into outcome‑based product strategies and roadmaps, aligned to OKRs
- Identify and evaluate new product opportunities and platform capabilities using data, user insight, market analysis and commercial considerations
- Build a deep understanding of clinical, operational and user challenges, working closely with Clinical and Programme leadership to align on the problems to solve
- Maintain a strong understanding of relevant healthcare regulatory and governance requirements, ensuring these inform product strategy and delivery
- Be accountable for the outcomes delivered by the product area, not just output
- Define, track and report on key product KPIs and outcome measures, using data to inform prioritisation and decision‑making
- Own prioritisation across squads within the pathway, balancing user needs, regulatory requirements, operational constraints and business impact
- Set clear outcomes and success measures for squads and partner with Technology leadership to shape squad structures and capacity to deliver them
- Ensure the user is at the centre of decision‑making by integrating user and market research, feedback, data and insights into product direction and requirements
- Act as a senior member of the Product Leadership team, owning the product lifecycle from discovery through launch and continuous optimisation
- Line‑manage and coach Product Managers setting a high standard in product practice, decision‑making and stakeholder management
- Foster a culture of learning, experimentation and continuous improvement within the product team
- Act as the partner to Programme leadership, ensuring product delivery aligns to programme objectives and constraints
- Work closely with Engineering, Design, Clinical, Operations and other functions to ensure effective discovery, delivery and decision‑making
- Adapt product ways of working to meet the needs of different stakeholders while maintaining strong product discipline
- Set clear expectations for discovery and validation, ensuring assumptions, risks and hypotheses are explicitly identified and tested
- Partner with Engineering and Design to plan and coordinate delivery, ensuring teams are focused on the highest‑value outcomes
- Use experimentation, iteration and data to innovate, measure impact and refine product direction over time
- Maintain strong awareness of the broader business context and user landscape, and ensure teams understand how their work contributes to company goals
- Support teams with the roll out and embedding of product in order to realise the defined outcome
- Identify opportunities to improve product processes and practices, sharing learnings across the Product function
- Ensure product strategy and delivery meets all regulatory, clinical, operational and quality requirements necessary for safe and effective delivery
- Communicate product strategy, roadmaps and progress clearly to stakeholders across the business
- Proactively manage expectations by sharing milestones, progress, risks and changes in a timely and transparent way
- Foster strong collaboration and shared understanding across teams, representing the Product function effectively in cross‑department initiatives
Our take
ProblemShared is a new entrant in the field of digital mental health. The company has built an online community of high-quality mental health practitioners, available over a highly secure video consulting platform, to broaden access to mental health services in the UK. The company put emphasis on the quality of the care and is licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland.
ProblemShared are growing rapidly with a very strong, clinically-led team of therapists, psychologists and psychiatrists. The company can diagnose and treat conditions ranging from mild depression and ASD through to complex PTSD.
The company's vision is not only to reach out and help individuals seeking help - ProblemShared also work with universities, therapy practices, and wider businesses to help broaden access to mental health services for their students, clients, and employees.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Salary: Competitive with participation in the company equity scheme
- 30 days annual leave plus bank holidays
- Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living.
- Laptop, monitors and any other necessary work equipment provided
- Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them.
Company values
- HUMAN-CENTRIC - Everything we do is focused on improving lives. We embrace the difference in each human being and in doing so, help them to thrive
- EXCELLENCE - We provide exceptional care. Full stop
- INNOVATIVE - …in the way we work, in our service delivery and in the technology that underpins what we do. Throughout our innovation journey, data will be used as a force for good, driving our efforts to provide personalised care
- COLLABORATIVE - We forge meaningful partnerships with like-minded organisations and people to deliver on our vision
- GENEROUS - We share our knowledge, time and resources with the ProblemShared community to create the building blocks for an empowering environment where everyone feels supported
- REFLECTIVE - In the spirit of continuous improvement we always strive to be better today than we were yesterday
Company HQ
Holborn, London, UK
Leadership
Nick Nabarro
(CEO)Previously worked in A&E and Acute Medical Units in hospitals, as well as training to be a GP in Scotland.
Tika Nabarro
(Head of Legal)Previously Lawyer at Allens Arthur Robinson for four years. Also founded Mimmelu in 2006.
Diversity, Equity & Inclusion at ProblemShared
- As a mind health company, it is our mission to help individuals by assessing and understanding their mind health needs, whether that be mental health therapy or special learning needs. This naturally attracts a number of applicants to roles within ProblemShared who themselves are Neurodivergent and we welcome those skills to help us grow our team and understand our clients better. Our policy is to recruit the best person for the job and that has provided us with a diverse and included workforce at ProblemShared.
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