Senior Product Manager, Utility Warehouse
Account & Identity
+ Annual discretionary bonus ranging from 15-40%.
2+ days a week in office
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
+ Annual discretionary bonus ranging from 15-40%.
2+ days a week in office
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- We're looking for a technically-oriented, highly strategic product manager to deliver personalised, seamless, and secure experiences for our customers
- We're looking for an experienced product manager who leads with positivity, drives a high-performance culture, and enjoys mentoring others and sharing knowledge
- You’ll thrive in our "high challenge, high support" environment, where giving and receiving constructive feedback is simply how we all grow
- You understand customers deeply, bring a highly collaborative and strategic mindset, and can confidently influence senior leaders and align teams on strategy without needing formal authority
- Account & Identity Expertise: You have a deep understanding of Authentication and Identity models, with hands-on experience delivering Identity and Access Management (IAM) solutions
- Full-Stack Product Thinking: You've managed products that span both complex back-end infrastructure and high-visibility front-end customer experiences
- Data-Driven Leadership: You are highly fluent in using behavioral data and predictive modeling to create personalized customer journeys, and you're comfortable designing and running complex A/B tests to see what really works
- Prioritisation & Commercial Acumen: You know how to make tough trade-off decisions when resources are tight, and you understand the commercial metrics (like LTV, CAC, Opex, and Capex) that drive smart business investments
- Change Management: You have a proven track record of leading digital transformations and migrating old, legacy systems over to modern tech stacks
- Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
What the job involves
- As the Senior Product Manager for Account & Identity, you will own the critical core frameworks—such as authentication, account creation, and identity and access management (IAM)—that empower and enable other product squads across UW to build exceptional customer features
- It’s a role that bridges deep technical re-platforming with real customer value
- We’ve done a lot of re-platforming and modernising over the last few years, but there’s still so much exciting work to sink your teeth into. In this role, you’ll deliver secure, personalised experiences that make managing utility accounts simple and satisfying
- Design our future identity model: Work across our teams to find and deliver opportunities to make our identity model better, boosting our unique multi-service proposition
- Modernise customer account journeys: Partner with experience teams to build smooth journeys that make it easy for customers to register and maintain access to their accounts, while keeping security tight and mitigating risks
- Lead legacy migrations: Plan and execute a clear path away from old systems, making sure our new platforms are scalable, productive, and ready for future feature development
- Streamline onboarding: Simplify the account creation process for our operations teams so we can onboard customers at scale, figuring out smart business logic to handle exceptions with ease
- Own the domain strategy: Define the one-year vision and roadmap for your product area, set KPIs and OKRs with your squads, and fearlessly tackle complex prioritisation decisions
- You’ll be joining our Account & Identity (A&I) team. We currently have two engineering squads made up of seven brilliant engineers and an Engineering Manager whom you'll work alongside as a true partner
- Our mission is simple: we provide the core frameworks—like authentication, account creation, and identity access management—that empower every other product squad at UW to build secure, seamless experiences for our customers
- Because our work touches almost every part of the business, you'll collaborate closely with teams across Data, Product, Marketing, Commercial, and Operations. Together, you'll gather insights to unlock new opportunities, drive personalisation, and make managing customer accounts an absolute doddle
Application process
- Claire Fennell will be your point of contact throughout the recruitment process
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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