Partner Sales Director, Ada

Salary not provided

Salesforce

Senior and Expert level

Remote from US

AI customer service company

Be an early applicant

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Be an early applicant

Salary not provided

Salesforce

Senior and Expert level

Remote from US

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

7+ years in partnership roles, ideally within B2B SaaS
Proven track record building and executing co-sell motions with measurable, attributable pipeline and revenue
Hands-on experience with CRM and partner ecosystem tools, such as Salesforce and PRM platforms
Excellent communication and enablement skills — able to get both partners and internal sellers deal-ready
Comfortable operating both in individual deals and at ecosystem strategy level
Relationship-first mindset, equally effective with external partner reps and internal AEs
CX, customer support, or AI/automation experience is a plus

What the job involves

Own the co-sell motion with AEs end to end — sourcing, developing, and accelerating partner-influenced deals from first touch to close
Build and run joint GTM plans, account mapping, and territory planning with priority partners across our primary verticals
Grow marketplace revenue by accelerating wins through AWS and Microsoft
Drive net new pipeline growth sourced directly from partners
Increase the share of closed/won business influenced by partners by advising reps on the right partner to engage, when, and how
Keep partner-supported deals clean and trackable by maintaining accurate partner notes in Salesforce
Remove friction in deal registration, pricing, and contracting by working cross-functionally with Deal Desk and Sales Ops
Shape where Ada invests next by spotting white space in the partner ecosystem and recommending new plays to Partnerships leadership

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.7)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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