Director of Enterprise Strategic Program, ServiceNow
$217.5-380.7k
+ Variable/incentive compensation + Employee Stock Purchase Plan
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$217.5-380.7k
+ Variable/incentive compensation + Employee Stock Purchase Plan
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 15 years of experience in strategic planning, program management, or business operations, preferably in a high-growth enterprise software/SaaS environment
- Proven track record leading enterprise-wide programs (OKR or performance management programs), with experience leading organizational change efforts and driving adoption, alignment, and measurable outcomes across global teams
- Strong executive presence and ability to effectively engage and influence senior leadership and cross-functional stakeholders at all levels
- Experience managing and developing teams, including change management professionals and analysts, to achieve high-impact results
- Exceptional strategic thinking and communication skills, with a demonstrated ability to translate high-level strategy into clear goals, actions, and outcomes
- Highly collaborative mindset, able to drive consensus, manage ambiguity, and foster alignment across diverse perspectives
- Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment
- Experience in leveraging or critically thinking about how to integrate AI into workflows or decision-making is a plus (e.g., AI-powered tools, automation, insight generation)
What the job involves
- ServiceNow’s Chief Operating Officer (COO) Office is a growing team focused on driving operational excellence, cross-functional alignment, and execution discipline across the company
- We are seeking a Director, Enterprise Strategic Programs, to lead the next phase of rolling out our Objectives and Key Results (OKR) framework enterprise-wide
- This is a unique opportunity to shape a high-impact COO function from the ground up, enabling strategic clarity, focus, and measurable performance across ServiceNow
- In this role, you will lead a team of change management professionals and analysts to drive global adoption of our OKR framework, enabling teams to operate with alignment, focus, and measurable outcomes
- The ideal candidate brings proven experience implementing enterprise-wide OKR or performance management systems and is passionate about creating an OKR culture that leverages bold thinking to challenge the status quo and drive business results
- This position reports to the SVP Global Solutions and Digital GTM
- Lead the enterprise OKR program: Own the end-to-end OKR lifecycle, from annual planning to quarterly grading, governance, and ongoing iteration as we expand from pilot to enterprise-wide adoption
- Drive strategy-to-execution alignment: Partner with senior leaders to translate corporate priorities into clear, measurable outcomes that cascade across the enterprise
- Manage and develop a high-performing team: Lead change management professionals and analysts responsible for enablement, adoption, and data-driven insights
- Uplevel success metrics: Coach OKR owners and team leads to define high-quality, outcome-driven key results that enhance alignment, accountability, and execution
- Foster a high-performance culture: Promote bold thinking, transparency, and learning by embedding OKR best practices and celebrating progress and impact across the organization
- Facilitate cross-functional alignment: Help OKR leaders proactively identify interdependencies across teams, resolve conflicts, and manage shared priorities to maintain momentum and drive outcomes
- Deliver executive-level insights: Provide ongoing visibility to the COO and executive team through data-driven reporting and recommendations on OKR progress and impact
- Scale adoption and enablement: Oversee change management professionals responsible for building and delivering scalable playbooks, training, and communications that embed OKRs into how teams operate
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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