Customer Relationship Specialist, Nutrafol
West, Business to Business
$55k
More information about location
Hair wellness company
Job no longer available
Hair wellness company
201-500 employees
Job no longer available
$55k
More information about location
201-500 employees
Company mission
To help people grow into their best selves through whole-body health.
Role
Who you are
- The ideal candidate will have excellent communication skills, experience in providing remote customer service, and a deep understanding of operational efficiency
- 3+ years of experience in a call center or customer experience role with a background in sales
- Previous experience developing and managing market channel relationships
- Previous experience with SFDC (Salesforce.com), Shopify, Shipmonk, or other related platforms
- Strong customer service skills and a customer-focused approach
- A positive attitude and a willingness to learn and adapt
- Must have the ability to exercise initiative
- Ability to multitask, prioritize, and manage time effectively
- The ideal candidate should be comfortable working in a fast-paced environment
- Exceptional verbal and written communication. Proficient in Microsoft Office applications
- Proven track record of providing exceptional customer service
- Aesthetic industry experience preferred
What the job involves
- In this role, you will be responsible for providing our customers with an exceptional end to end experience.
- The top priority will be providing a high level of customer service & support to our professional partners. This is an excellent opportunity for a highly professional and skilled candidate to join our collaborative team
- Provide superior customer service and perform operational related duties with a high degree of professionalism, responsiveness & customer-centric focus
- Respond to and distribute customer inquiries from potential customers via phone & email
- Place in bound orders and pending orders on behalf of the Business Development Manager
- Work in tandem with the Business Development Manager to address any customer needs and concerns
- Triage and distribute inbound emails and phone calls to the appropriate point of contact
- Provide appropriate responses and resolution to customer inquiries and feedback
- Build relationships to ensure customer satisfaction and professional customer support
- Follow communication procedures, guidelines, and policies
- Manage the Growth Partner Platform onboarding process for partners and provide support for orders placed on the platform
- Utilize SFDC daily to track pertinent information and input daily communication
- Keep accurate and up-to-date records of customer interactions and sales activity
- Collaborating with BDMs to identify opportunities for growth and engagement in current accounts which will contribute to maximizing revenue growth in each territory
- Handle day to day operational responsibilities for each territory, including order cancellations, reships, damaged product replacement, customer requests for invoices, and provide customer support as needed in conjunction with the BDM
- Take ownership of account interactions from beginning to end
Our take
Nutrafol develops and sells natural, drug-free oral supplements, serums, and treatment plans to support hair growth in men and women. The company, which has been around since 2014 and is endorsed by a number of medical professionals, is a leader in the natural hair growth supplement niche.
It’s easy to see why Nutrafol’s products would prove popular. Hair loss and thinning affects around 80% of men, and around half of women at some part of their lives. For many, the greatest impact is on self confidence, and inevitably mental wellbeing. The fact then, that so many mainstream hair loss treatments have side effects that also impair mental health, is far from ideal.
Existing investor Unilever acquired a majority stake in the company in 2022, which has helped vastly extend its reach across the globe. With the health & wellness supplements industry only becoming more accepted in the mainstream, and with Unilever’s backing, the company is now setting its sights on international growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$35m
SERIES B
Total funding: $35m
Company HQ
Midtown South, New York, NY
Leadership
Giorgos Tsetis C.E
(Co-Founder & Chairman)Giorgos is currently a Creator at Great Things™ and on the Board of Directors at XPRIZE. Previously he founded GTS Consulting where he served as a Certified Engineer/Structural Engineer for 6 years.
Roland Peralta
(Co-Founder)Roland is also the founder of Magnificent Ventures, WHEN Justice, The Root Cause Project, and Kama Flight Foundation.
Sophia Kogan, MD
(Co-Founder & CMO)Sophia gained a medical degree from SUNY Downstate Health Sciences University, and completed a research fellowship in paediatric dermatology before co-founding Nutrafol in 2015.
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