CRM Manager, Masterworks
$100-120k
Platform for art investment
Job no longer available
Platform for art investment
201-500 employees
Job no longer available
$100-120k
201-500 employees
Company mission
Masterworks' mission is to make art investable.
Role
Who you are
- 3+ years owning HubSpot or similar CRM at scale
- Demonstrated success in Revenue/Sales Operations, incl. pipeline hygiene & attribution
- Solid grasp of REST APIs & data modeling; you’ve shipped production code (Node.js or Python)
- Hands-on admin of a cloud dialer (Aircall, Five9, etc.) and conversation-intelligence tools
- Proven project-management & vendor-management skills
- Comfort translating between salespeople, engineers, and data and analytics
Desirable
- Experience in fintech, reg-tech, or other highly regulated industries
- Familiarity with financial-compliance archiving (Global Relay, or similar)
- Knowledge of fine-art markets or alternative investments
What the job involves
- The Sales Operations Manager sits within our Analytics team, reporting into our Director of Marketing Analytics and working closely with Sales Leadership, to ensure that data systems and platforms related to revenue operations are maintained to the highest standard, allowing for accurate, accessible, and applicable information that can be used to drive sales operations
- Masterworks is seeking a Sales Operations Manager to lead the administration and optimization of HubSpot and its connected systems, driving data integrity, workflow automation, and cross-functional reporting for Sales, Marketing, and Finance
- This role also oversees telephony platforms, compliance tools, and API-driven integrations, ensuring operational excellence across a complex tech stack in a regulated environment
- Ideal candidates bring hands-on experience with CRM systems, cloud dialers, and backend development, along with a strategic mindset for vendor and change management
- HubSpot & Core RevOps (≈40 %)
- Own the house: Administer HubSpot instances for both Investment Service and Sales, guarding data integrity, building custom objects/fields, and automating workflows
- Connect the dots: Maintain native and custom integrations with Aircall, Gong, Slack, and any of our other 3rd-party partners
- Report the right things: Design dashboards and calculated fields that give Sales, Marketing, and Finance one source of truth for pipeline
- Telephony & Conversation Intelligence (≈20 %)
- Dialer Administration: Configure call flows, manage permissions, run regular spam-score audits, and resolve “Why can’t I dial?” tickets for both Aircall and Five9
- Gong: Keep recordings flowing, keywords tagged, and managers armed with coaching insights
- Compliance & Governance (≈15 %)
- Global Relay ranger: Ensure every email, SMS, and call log finds a compliant is correctly stored for FINRA/SEC audits
- Neustar: Manage caller authentication and industry-mandated regulations for both the TCPA and the SEC
- Backend & AI Projects (≈15 %)
- API architect: Write and maintain Node/Python services (deployed on AWS/GCP, maintaining data sync, enriching leads, and making sure Hubspot works well with all of the integrations
- Vendor & Change Management (≈10 %)
- Vendor Vetting: Evaluate new tools, host contract negotiations, manage SLAs, and keep vendors honest on uptime and roadmap promises to determine the best tools for success
Our take
In the age of democratising access to financial platforms, Masterworks epitomises the trend through its platform, which breaks down the walls to art investment. Traditionally guarded by old institutions and reserved for the uber-rich, the company supplies a way for retail investors to access the space by pioneering the ‘fractionalising’ of art pieces.
Through Masterworks, SEC-qualified paintings by names like Banksy, Monet, and Picasso are portioned, allowing retailers to hold just a percentage of the piece via its platform. Having acquired over 100 assets, worth a total of hundreds of millions of dollars, the company has scaled well and remained agile as it capitalises on the ever-increasing popularity of alternative assets.
The company has also focussed on building out its technological capabilities. For instance, by leveraging proprietary data - acquired from becoming one of the most important buyers on the market - Masterworks believes it can deliver increased returns for its retail investors, adding further value to its platform that should attract and retain users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
160% employee growth in 12 months
Company
Funding (1 round)
Oct 2021
$110m
SERIES A
Total funding: $110m
Company benefits
- Paid time off for vacation, sick time, and corporate holidays
- 401k option
- Daily buffet style catered lunch with options for every diet
- Lunch & Learns - Featured guests and Masterworks leadership share their experiences
- Monthly happy hours
- Medical, dental, and vision coverage for all our full-time employees
Company HQ
World Trade Center, New York, NY
Leadership
Scott Lynn
(Founder & CEO)Founded Virtumundo which developed one of the first viral internet games. Went on to found and chair V2 Ventures, which invested in or acquired startups in the online advertising space. Also founded Payability, an eCommerce funding platform.
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