Senior Customer Success Manager, Webflow
EMEA
+ RSUs
3+ days a week in office
No-code web design and hosting platform
Posted today
No-code web design and hosting platform
1001+ employees
Posted today
+ RSUs
3+ days a week in office
1001+ employees
Company mission
To give creative designers the tools they need to create powerful and beautiful websites, all without having to code.
Role
Who you are
- Have 5–6+ years of experience in a SaaS or digital agency environment, managing high-value post-sale customer relationships and leading cross-functional engagements at both executive and departmental levels
- Have a demonstrated ability to navigate complex business needs with a solutions-oriented mindset; excels at aligning product value to diverse customer goals across organizations and industries
- Possess Strong written and verbal communication skills, with a track record of delivering compelling presentations, facilitating strategic discussions, and conveying complex ideas with clarity
- Are adept at leveraging business intelligence (e.g. 10-Ks, industry reports, alerts) to inform strategy; eager to master a technical product with wide-ranging use cases and translate capabilities into customer impact
- Are highly self-motivated with strong time management, note-taking, and project coordination skills; thrives in fast-paced, ambiguous environments while maintaining a focus on process excellence and customer outcomes
- Are fluent in German with advanced proficiency in both spoken and written communications; French, Italian or Spanish is also preferred
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow
- We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals
- We’re looking for a Senior Customer Success Manager, EMEA to help drive value for a strategic set of Webflow’s Enterprise Customers
- Partnering closely with Webflow's Account Executives, Solutions Engineers, and Solution Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities
- As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities
- Reporting to the Senior Manager, Customer Success
- Serve as a trusted advisor to executive sponsors and day-to-day stakeholders, ensuring alignment on business objectives and fostering advocacy for Webflow across the customer’s organization
- Create and execute customer-specific success plans that tie business goals to Webflow capabilities, aligning internal teams (Product, Sales, Solutions) with customer outcomes to maximize impact
- Provide consultative support on Webflow deployment, usage, and scalability—ensuring customers follow best practices in web development and realize full value from the platform
- Conduct regular business reviews to assess success metrics, uncover growth opportunities, and demonstrate Webflow’s measurable impact on customer initiatives
- Partner cross-functionally to influence renewal outcomes, surface product feedback, and ensure customer needs are consistently championed within Webflow
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
Salary benchmarks
Our take
No-code development systems allow users to create and publish the kind of output that was once only possible with the help of a team of developers. Webflow is one such platform that allows non-developers to create professional websites without knowing any code. It joins others such as Pantheon, Weebly, Squarespace, and Wix in a hotly-contested low-code development market. While competition is high, so too is demand, with low-code platforms accounting for more than 65% of application development activity in 2024.
The popularity of platforms such as Webflow is perhaps not surprising, as low-code development is usually cheaper for companies to implement and reduces time to market. Webflow has been used by over 3.5 million designers and teams to create sites for companies including enterprise brands such as Dell, Rakuten, UpWork, and Petal. It raised a large amount of funding in a Series C round in 2022. This is being used to further develop its platform, with a longer-term goal of pivoting to providing a no-code tool not only for websites, but software development as well.
Steph
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$120m
SERIES C
Jan 2021
$140m
SERIES B
Total funding: $334.9m
Company benefits
- 100% insurance coverage
- 401K and financial planning
- Paid time off
- Annual retreat and offsites
- 10% time - Take up to 4 hours per week to focus on building skills, working on projects, or learning new Webflow-related things outside of your daily to-do’s.
- Commuter benefits
- Vacation bonus
- Office setup budget
- Health and wellness stipend
- Remote work reimbursements
- Continued education coverage
- Choose your own adventure
- Webflow subscription discount
Company HQ
SoMa, San Francisco, CA
Leadership
Vlad Magdalin
(Co-founder & CEO)Having studied Computer Science at California Polytechnic, Vlad worked as a Web Associates Systems Engineer for 3 years before co-founding Chatterfox.com, where he spent 4 yeas. He left his Software Engineer position at Intuit in August 2012 to co-found Webflow the following month, and has been CEO since.
Sergie Magdalin
(Co-founder)Sergie spent 4 years as a freelance Graphic Designer before joining NameMuir Skate as a Web & UX Designer.
Bryant Chou
(Co-founder)Previously a Senior Software Engineer at Intuit and CTO at Vungle. He was also the founding CTO at Webflow.
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