Customer Success Manager, Worksome
$75-95k
+ Meaningful equity stake commensurate with a senior leadership role
Freelance management system
Be an early applicant
Freelance management system
21-100 employees
Be an early applicant
$75-95k
+ Meaningful equity stake commensurate with a senior leadership role
21-100 employees
Company mission
To remove friction between companies and their external workforce, making work more flexible.
Role
Who you are
- 3-5 years of experience in Customer Success Management or related operations
- Proven experience working with B2B products, ideally within HR, Contingent Workforce, People Management, or recruitment technology
- Exceptional relationship-building and collaboration skills to win over end-users and turn them into Worksome promoters
- A commercial mindset with the ability to manage and own client relationships end-to-end
- Strong communication skills, with the ability to explain complex concepts to clients clearly
- Tech-savvy, with a keen ability to quickly grasp and master the Worksome platform
- A general understanding of how processes and workflows connect within businesses and across teams
- Proficient in - or the quick ability to learn - Notion, Salesforce, LookerStudio, Jira
What the job involves
- As a Customer Success Manager at Worksome, you’ll play a vital role in building and nurturing strong relationships with our American and Canadian clients.
- You’ll be the trusted partner guiding our customers to achieve success while helping them unlock the full potential of our platform. This role is perfect for someone who thrives in a collaborative, fast-paced environment and enjoys problem-solving, relationship-building, and making a meaningful impact
- Managing a portfolio of key clients and becoming their trusted point of contact
- Taking responsibility for the overall health of the relationship between Worksome and the customer
- Communicating account health and key activities within the Customer Success organization and to leadership
- Building and maintaining strong relationships with key customer stakeholders
- Facilitating smooth client onboarding, adoption strategies, and steady-state activities to ensure productive relationships
- Working with customers to clearly define success metrics and holding accountability for their measurement, tracking, and delivery
- Acting as our in-house product ambassador for customers, including hands-on activation, configuration, training, and gap analysis, to enhance workflows and continuously demonstrate Worksome’s value
- Proactively identifying customers who aren’t maximizing their opportunity with Worksome and creating action plans to help them succeed
- Managing SLA commitments, metrics, and key contractual obligations
- Coordinating the involvement of internal Worksome stakeholders to meet platform performance objectives, customer expectations, and agreed-upon timelines
- Facilitating regular meetings and QBRs with customers
- Maintaining and updating account management documentation
- Gaining deep customer insights that can translate into case studies, stories, and repeatable deliveries
- Helping customers articulate and prioritize product feedback to provide key insights to Worksome’s Product and Engineering teams
- Supporting Worksome’s sales team with prospect demos, presentations, and the Sales-to-Customer Success handoff
- Reviewing product release notes, training, and assets to maintain continuous platform proficiency
- Communicating new product features and relevant compliance updates through sessions, newsletters, and other channels
- Innovating within the Customer Success function by leveraging new tools, creating efficient processes, and experimenting with AI to deliver the best experiences for clients and freelancers alike
Our take
Many companies today face a skills shortage and struggle to find and manage talent for their critical business projects. Worksome solves that problem by giving medium-to large-scale businesses access to an impressive network of skilled independent consultants and specialists.
Worksome owes much of its success to its ability to compete with more traditional Managed Service Providers (MSPs). Compared to these established analogue providers, Worksome offers faster, simpler and more fluid solutions.
It does, however, face stiff competition from companies such as Fiverr and Malt, which leverage similar tech tools. The platform is seeing continued success, though, and the announcement of a partnership with Papaya to facilitate global contingent workforce payments is another boost for the company's ongoing success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$18m
SERIES B
Jun 2021
$13m
SERIES A
Total funding: $38m
Company HQ
Seaport, New York, NY
Leadership
Morten Petersen
(Co-Founder & CEO)Previously served as Denmark CEO of NetBooster, and Head of Engagement at Google.
Hans Peter Nielsen
(Co-Founder & CTO)Worked as Head of Web Development at NetBooster, and was the owner of Digifekt, a consultancy business.
Mathias Tao Agger Linnemann
(Co-Founder & CSO)Previously worked in Business Relations at CBS Case Competition. Was Industry Manager at Google.
Christina Brun Petersen
(Co-Founder & CPO)Worked as a HR Consultant at Telia Denmark, and was an Associate Professor of Performance Management at Copenhagen Business School.
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