Client Support Specialist, MeridianLink
$44-62.2k
Lending software provider
Be an early applicant
Lending software provider
501-1000 employees
Be an early applicant
$44-62.2k
501-1000 employees
Company mission
To be the most trusted financial services technology platform.
Role
Who you are
- Excellent communication skills, a positive and helpful attitude, and a strong technical aptitude are essential to be part of this winning team
- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
- Self-motivated, highly organized individual with strong attention to detail
- Prior Technical Support and/or Customer Service experience desired
- Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
What the job involves
- The Client Support Specialist I (CSS I) is an entry level position which provides technical support and customer service to our clients
- The CSS I is a member of the Support Team and reports to the Manager, Client Support
- The position requires working closely with clients and internal resources to troubleshoot software and technical issues, explain how features work, resolve client issues, and deliver excellent customer service
- The Client Support Specialist will interact with businesses that use our MeridianLink Consumer software on a daily basis and assist them with support issues
- Services incoming electronic cases, telephone, and online chat requests from clients
- Resolves basic to moderately complex issues with proprietary software including batch system processing and 3rd party integrations, providing communication to all stakeholders, owning the issue until full resolution
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Collaborates with MeridianLink resources and 3rd parties as necessary to resolve client issues
- Logs all customer interactions and tracks related details in case management system; Maintains contact with client until resolution
- Builds and maintains proficiency with MeridianLink products and processes
- Contributes to knowledge base materials
- Contributes to accomplishment of team goals
- Performs other projects/duties as assigned
Our take
MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.
The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.
MeridianLink has proven hungry in recent years for acquisitions, having acquired StreetShares, TazWorks and Saylent within one year, and off the back of its 2021 IPO. Its efforts to expand its product offerings and customer base are a testament to its adaptable nature that has engendered a long-standing strong market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Potential For Equity-Based Awards
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
- All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time
Company HQ
Costa Mesa, CA
Leadership
Nicolaas Vlok
(CEO, not founder)Previously co-founded ad served as CEO for both TST and Idion Technology Holdings. Acted as President and CEO for Vision Solutions.
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