Director of Customer Growth, Mastercard

$164-263k

Salary applicable for candidates based in Purchase, NY, may vary in other locations

Senior and Expert level

Miami

New York

Global payments technology company

Open for applications

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Open for applications

$164-263k

Salary applicable for candidates based in Purchase, NY, may vary in other locations

Senior and Expert level

Miami

New York

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Job

Company

Role

Who you are

Exceptional interpersonal, written, and verbal communication skills
Strong organizational, planning, and follow-up abilities
Proven ability to manage multiple complex projects simultaneously
Strong analytical and business acumen, with a detail-oriented mindset
Ability to translate customers’ needs into scalable solutions that deliver results
Business analyst capabilities with technical proficiency
Self-motivated, collaborative, and results-driven with a track record of success
Prior consulting or advisory experience preferred

What the job involves

This role will partner closely with the North America sales organization to expand and deepen relationships with existing clients by optimizing and cross-selling Mastercard Send and Cross-Border Services
The mission is to deliver best-in-class digital payment capabilities, create customer value, and build a profitable, long-term business
Develop and execute strategies to scale existing customer programs and expand into new use cases, including digital remittances, Send Funding, and account-to-account cross-border solutions
Ensure product readiness, enable customers, and optimize pricing to drive adoption, usage, and growth
Negotiate new deals with new business opportunities in partnership with Finance and Legal to expand footprint and capture incremental volumes
Build and manage a pipeline of opportunities, creating tailored proposals based on transaction projections and customer needs
Create performance dashboards by client, monitor approval rates, and propose optimization initiatives to scale incremental volume
Partner with sales and product experts to engage clients, influence decisions, and share best practices, ensuring seamless implementation of solutions
Monitor execution of initiatives, track results, and ensure successful go-lives and adoption milestones
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

Steph

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.3)

Company

Company benefits

Gym membership
Share purchase options
Extra holiday purchase optional
Work from home opportunities
Health insurance

Company HQ

Purchase, Harrison, NY

Leadership

Michael Miebach

(CEO)

Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.

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