Senior Data Analyst, Spring Health
Customer Value
$125-142k
More information about location
Personalised mental healthcare
Open for applications
Personalised mental healthcare
1001+ employees
Open for applications
$125-142k
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
- You have 5+ years of working experience working with data, data visualization, and dashboarding tools
- You have experience working with product and/or finance analytics
- You are strong in SQL, and have used dbt or similar data transformation tools
- You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
- You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards
- You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
- You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
- You are humble, highly motivated, and thrive in fast-paced environments
- You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact
- You have a passion for successfully navigating ambiguous problem areas and learning new approaches
- Not sure if you meet every requirement? If this role excites you, we encourage you to apply
What the job involves
- We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team
- The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers
- This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis
- It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities
- Equipping the team with this BI support is critical to their success
- You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you
- This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue
- Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs
- Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences
- Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements
- Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance
- Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes
- Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver
- Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
- Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency
- Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you’re successful when you help your team be successful!
- Reduce the amount of time teams spend manually pulling data to inform decisions
- Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
- Contribute to our foundational data model by adding additional fields and tables according to our data style guide
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
Share this job
View 59 more jobs at Spring Health