Post-Sales Solutions Consultant, Vertice

• At least 4 years of work experience, with 2-3 years of experience in a solution consultant, project management or functional advisory role
• Experience with end-to-end project management, with the ability to manage multiple client engagements simultaneously
• Proven experience consulting on platform integration, offering tailored recommendations for optimising workflows
• Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction
• A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy

Desirable

• You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and leading the implementation process of our procurement orchestration solution
• You’ll lead customer onboarding and guide clients on how to use our Intake to Procure product and broader platform capabilities to achieve their goals. This is a customer-facing role where you will be responsible for technical configuration, customization, implementation and support integration development
• You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments
• As Vertice scales, you’ll be working with a wide range of clients across various industries and regions. You'll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our global solutions consulting team
• Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges
• Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption
• Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes
• Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently
• Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight
• Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently
• Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met
• Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests