Quality Engineer, SharkNinja
Indoor Heated
$60-115.2k
+ ESPP
Home devices and appliances
Be an early applicant
Home devices and appliances
1001+ employees
Be an early applicant
$60-115.2k
+ ESPP
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- Bachelor’s degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field
- 2+ years of relevant experience, ideally within consumer goods or a fast-paced product environment
- Strong analytical, problem-solving, and root-cause analysis skills
- Ability to handle multiple projects and priorities with a high level of organization and independence
- Excellent written and verbal communication skills, including report writing and presentations
- Highly collaborative team player with strong interpersonal skills
- Demonstrated ability to drive change, influence cross-functional teams, and lead initiatives
- Solid understanding of:
- Product development lifecycles
- Design and document change control
- CAPA processes
- Manufacturing and process control methodologies
- Verification and validation procedures
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with SharePoint is a plus
- Strong business acumen with an external focus – customer-centric mindset and awareness of industry trends
- Ability to thrive in a fast-paced, deadline-driven environment
- Willingness and ability to travel as needed
What the job involves
- We are seeking a detail-oriented, passionate, and dynamic individual to join our New Product Quality Team
- In this critical role, you’ll leverage data and consumer insights to drive continuous improvement across product and process quality
- Working cross-functionally with Engineering, Customer Experience, Marketing, Supply Chain, Creative, Industrial Design, Manufacturing, and Executive Leadership, you will play a central role in ensuring our products meet and exceed consumer expectations pre and post-launch
- This is a rare opportunity to experience unparalleled collaboration and visibility across the organization while making a meaningful impact on product performance and customer satisfaction
- Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives
- Act as the voice of the customer, coordinating and tracking corrective actions, follow-ups, and detailed reporting
- Drive continuous improvement efforts by reducing and preventing non-conformances, while defining metrics to evaluate success
- Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates
- Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes
- Monitor and analyze macro-level consumer experience to identify product performance trends and experience detractors
- Partner with the Customer Excellence team to track consumer sentiment and field reception of products
- Lead cross-functional issue tracker meetings, delegate actions, and maintain accountability across teams
- Evaluate engineering changes (ECNs) to ensure they do not negatively impact product quality
- Track and manage digital escalations, providing clear, accurate customer-facing responses
- Own product health reporting and drive enhancements toward a five-star user experience through iterative design improvements
- Proactively seek process efficiencies to maximize team effectiveness and impact
- Act as a product expert across cross-functional teams, addressing concerns and providing guidance
- Regularly present updates, insights, and strategic recommendations to senior leadership
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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