Customer Success Manager, Procore
Commercial, General Contractors
$80-110k
OTE
$64-88k
BASE
+ Eligible for Equity Compensation
More information about location
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$80-110k
OTE
$64-88k
BASE
+ Eligible for Equity Compensation
More information about location
1001+ employees
Company mission
To forge a better future for everyone in construction.
Role
Who you are
- 2+ years of account management experience, preferably in a Saas environment
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
- Must work well within a team environment
- While this isn’t a sales role, previous sales experience is a plus
What the job involves
- We’re looking for a Customer Success Manager to build, retain, and grow our client base
- In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives
- As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve
- You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership
- This role will be positioned to support one of our assigned verticals: Emerging, Mid-Market, Major, Enterprise, or Strategic accounts
- Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
- Develop and execute on account strategies for mid-market accounts, while working alongside Sales to deliver positive outcomes for clients
- Build trust and create meaningful relationships among champions and key executives within each account
- Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
- Identify and forecast risk as well as growth opportunities within the portfolio
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 150 countries, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. On top of this, the company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Physical and Mental Wellness Support: With comprehensive healthcare benefits, long-term disability, life insurance and other resources.
- Values-Driven Paid Time Off: Based on openness, ownership and optimism – take the time you need when you need it.
- Retirement Benefits: Such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan: Exclusively for eligible employees to purchase discounted shares of PCOR stock.
- Employee Enrichment Program: With classes and programs for personal and professional development.
- Procore Perks: A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.
- Family Building Benefits: Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.
Company HQ
Carpinteria, CA
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