Customer Success Manager, Culture Amp
Commercial
$106.6-129.5k
+ Employee Share Options Program
Platform for staff surveying & analytics
Be an early applicant
Platform for staff surveying & analytics
501-1000 employees
Be an early applicant
$106.6-129.5k
+ Employee Share Options Program
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 1–3 years of experience in Customer Success, Account Management, or a related client-facing role in a fast-paced SaaS environment, with proven ability to manage a high-volume book of business
- Strong strategic communication and executive presence, able to influence stakeholders through clear, data-backed storytelling and confidently navigate high-stakes or difficult conversations
- A proactive, ownership-driven mindset with demonstrated success identifying risk, driving mitigation plans, and protecting retention while uncovering expansion opportunities
- Deep platform, data, and AI fluency, using usage insights and tooling to drive adoption, value realization, and scalable customer impact
- Exceptional prioritization and operational rigor, balancing competing demands while collaborating cross-functionally to deliver outcomes
- Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements
- We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
What the job involves
- The Customer Success Manager (CSM), Commercial acts as a strategic partner for a portfolio of 75–80 commercial customers
- In this role, you will own customer relationships end to end, translating platform insights into measurable business outcomes, proactively mitigating risk, and driving retention, expansion, and long-term value realization
- In this role, you will:
- Own and manage a portfolio of 75–80 accounts, driving retention, renewal, and value realization
- Build and execute Success Plans aligned to customer business objectives
- Deliver data-driven Executive Strategy Reviews that link platform usage to business impact
- Identify early risk signals, develop mitigation plans, and lead recovery conversations to prevent churn
- Navigate high-stakes and difficult conversations with executive presence and professionalism
- Drive product adoption by connecting platform capabilities to customer goals and use cases
- Monitor usage and account health data to proactively address adoption or engagement risks
- Collaborate cross-functionally with Sales, Renewals, Support, People Science, and Services to deliver a unified customer experience
- Leverage AI and systems of record to synthesize insights, document key moments, and scale impact
- Gather and act on feedback from customers and peers to continuously improve outcomes
Application process
- If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$83.7m
SERIES E
Total funding: $281m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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