Senior Customer Success Manager, Greenhouse Software
Enterprise
More information about location
Applicant tracking software and hiring platform
Be an early applicant
Applicant tracking software and hiring platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To help every company become great at hiring.
Role
Who you are
- 3+ years of experience in an Enterprise customer-facing role across Customer Success and/or Account Management
- Experience collaborating with a large cross-functional account team
- Background in SaaS, a plus
- Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company
What the job involves
- Greenhouse is looking for a Senior Customer Success Manager to join our team!
- Greenhouse is the world’s fastest-growing enterprise talent acquisition suite - and our Customer Success team is a key driver of that growth. We are strategic partners to our customers, helping them drive and adopt talent acquisition and recruiting best practices within their organisations
- You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the post-implementation customer journey
- A project manager – you thrive on working with a team of cross-functional partners (Account Management, Technical Support, Professional Services, Product, Customer Marketing) through key engagements and customer achievements
- An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
- A technical specialist – you have a strong desire to learn and share knowledge with key contacts and end-users
- A collaborator – you will partner closely with our internal sales team to help customers through initial buying, expansion, and renewal processes
- An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies
- Manage a book of customers of Enterprise customers in the UK & Ireland
- Be a hiring coach and strategic partner to our customers
- Establish relationships high and wide throughout our customers' organisations
- Communicate critical customer concerns and opportunities internally
- Identify upsell opportunities and work with Account Management to renew customer contracts
Our take
Quality candidates are in demand and have options. It's not easy for companies to make the perfect hire. They face recruitment challenges. Firstly, they have to find the right people to interview. And secondly, they have to demonstrate that they have the right job for them.
Greenhouse is a hiring software company that helps companies optimize their recruitment and become great at it. With over 7,500 customers, the company supports some of the world's most successful companies such as Buzzfeed, Booking.com, HubSpot, and J.D. Power.
In January 2021, TPG Growth acquired a majority stake in Greenhouse with an investment of approximately $500M to support their commitment to improve diversity and reduce inequality in the hiring process.
Since the acquisition, Greenhouse has experienced significant growth, increasing revenues from $86.4M in 2021 to $266.3M in 2024. Its fair to say, the company is seeing great success and it doesn't seem to be slowing down anytime soon.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2018
$50m
SERIES D
Aug 2015
$35m
SERIES C
Total funding: $111.5m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Daniel Chait
(CEO)With a background in Software Engineering, they co-founded Business Velocity and Lab49, where they worked for almost 10 years. In January 2012, they co-founded Greenhouse Software.
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