Senior Data Analyst, Twilio
$92.8-122.9k
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$92.8-122.9k
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years of professional experience in developing technical BI and data analytics solutions in a fast paced industry
- Extensive experience with Tableau and/or Looker
- Proven ability to make strategic recommendations based on data to leadership
- Experience working with SQL and relational and multidimensional database schemas and designs
- Experienced in machine learning and Data science, particularly advanced forecasting techniques through either R or Python
Desirable
- Familiarity with project management and communicating requirements to Engineering teams
- Some experience in data engineering stack. E.g. working with workflow orchestration tools and Spark
- Awareness of latest updates in industry such as Large Language Models (LLMs), Retrieval Augmented Generation, Robotic Process Automation concepts etc
- Experienced in working with dispersed teams located across the globe
What the job involves
- This position is in the Enterprise Strategy and Operations team within Twilio. As a senior analyst in this org, you will partner with cross functional teams across Finance, GTM, Marketing, Product, etc. to deliver growth initiatives and operational excellence through data driven projects
- You will work closely with engineering teams to build automated datasets, key metrics, provide easy-to-consume reporting and analysis to business stakeholders across the company, and be a key partner in driving Twilio’s operational strategy
- Conduct multi-disciplinary analysis to identify insights that help drive revenue growth initiatives and work cross-functionally to get the initiatives implemented
- Develop data products that improve efficiency of partner teams and identify right key metrics to assess performance for different functional teams
- Develop data process automation workflows to improve effectiveness of stakeholders analytics processes
- Be a true partner to stakeholders, understand real questions behind requests and advocate for the best long term solutions
- Be a true self starter who identifies needs, writes documentation for others, and takes ownership over analytic products that may require inputs from multiple stakeholders
- Partner with various business units including Finance, Go to Market, Data Engineering etc. on requirements for new datasets and metrics
- Work on process automation and optimization across teams in Twilio
- Mentor junior analysts on the Business Intelligence team, as well as coach business stakeholders to promote a data savvy culture in the organization
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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