Senior Data Analyst, Twilio
$92.8-122.9k
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$92.8-122.9k
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years of professional experience in developing technical BI and data analytics solutions in a fast paced industry
- Extensive experience with Tableau and/or Looker
- Proven ability to make strategic recommendations based on data to leadership
- Experience working with SQL and relational and multidimensional database schemas and designs
- Experienced in machine learning and Data science, particularly advanced forecasting techniques through either R or Python
Desirable
- Familiarity with project management and communicating requirements to Engineering teams
- Some experience in data engineering stack. E.g. working with workflow orchestration tools and Spark
- Awareness of latest updates in industry such as Large Language Models (LLMs), Retrieval Augmented Generation, Robotic Process Automation concepts etc
- Experienced in working with dispersed teams located across the globe
What the job involves
- This position is in the Enterprise Strategy and Operations team within Twilio. As a senior analyst in this org, you will partner with cross functional teams across Finance, GTM, Marketing, Product, etc. to deliver growth initiatives and operational excellence through data driven projects
- You will work closely with engineering teams to build automated datasets, key metrics, provide easy-to-consume reporting and analysis to business stakeholders across the company, and be a key partner in driving Twilio’s operational strategy
- Conduct multi-disciplinary analysis to identify insights that help drive revenue growth initiatives and work cross-functionally to get the initiatives implemented
- Develop data products that improve efficiency of partner teams and identify right key metrics to assess performance for different functional teams
- Develop data process automation workflows to improve effectiveness of stakeholders analytics processes
- Be a true partner to stakeholders, understand real questions behind requests and advocate for the best long term solutions
- Be a true self starter who identifies needs, writes documentation for others, and takes ownership over analytic products that may require inputs from multiple stakeholders
- Partner with various business units including Finance, Go to Market, Data Engineering etc. on requirements for new datasets and metrics
- Work on process automation and optimization across teams in Twilio
- Mentor junior analysts on the Business Intelligence team, as well as coach business stakeholders to promote a data savvy culture in the organization
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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