Customer Enablement Specialist, AffiniPay
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Be an early applicant
Essential tools for professionals
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower people to pursue their passion.
Role
Who you are
- We are looking for a professional and highly motivated problem solver to join our Customer Enablement Team
- You are an effective problem solver and someone who thrives in dynamic environments, with a curiosity about learning new concepts quickly and a drive to continually improve the customer experience
- You have excellent interpersonal skills and are analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining sophisticated issues
- You will be equally passionate about AffiniPay’s solutions as you are about crafting outstanding customer experiences
- Bachelor’s degree or equivalent experience
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must have friendly, clear, and strong speaking skills
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations and adapt to changes in processes
- 2+ years of experience in a customer service position
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Located in Austin, Texas and willing to work in a hybrid work schedule
What the job involves
- As a Customer Enablement Specialist, you will serve as the initial point of contact for all new clients demonstrating the value of our payment solutions
- Welcome all new accounts to AffiniPay by conducting phone or screenshare consultations/training sessions ensuring our new customers are comfortable in the new system
- Quality check new accounts and complete a final inspection of the account . This includes tasks such as checking for typos, confirming account information is accurate
- Encourage product adoption with customers by sharing tips, tricks, and best practices
- Assist in account updates to better fit customers’ business needs
- Provide technical support via email and phone to answer any questions customers may have about their new account
- Help assist with special projects as needed
- Other duties as assigned
Our take
Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.
The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.
Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Robust 401(k) plan
- Bonus programs based on performance and tenure
- Fantastic amount of swag and food
- Happy hours, quarterly events, as well as virtual and in-person team building
- Continuing career development and education programs
- Award program with the chance to go on once-in-a-lifetime annual incentive trips
- Frequent company-wide volunteering events to give back to our communities
- Annual charity contribution matching program for the organization of your choice
- Opportunity to share in the success of the company through our employee option program
Company values
- Always make it count: We see every interaction as a chance to make a difference, and we truly listen — using everything from small-group round tables to all-staff events
- Be surprisingly great: We're continuously working on exceeding your expectations — from educational opportunities and team gatherings to being open about goals and metrics
- Say yes!: We don't create excuses, we create solutions together. That means we're always there to help one another solve challenges no matter what it takes
Company HQ
Davenport Ranch West, Austin, TX
Articles
Leadership
Dru Armstrong
(CEO, not founder)Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.
Salary benchmarks
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