Senior Manager of Accounting, Gladly
$156-184k
+ Stock options
Customer experience AI built for LTV
Be an early applicant
Customer experience AI built for LTV
201-500 employees
Be an early applicant
$156-184k
+ Stock options
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We're looking for someone with a passion for building efficient processes from the ground up, the curiosity to solve complex technical accounting issues, and the initiative to thrive in a fast-paced environment
- This is a critical role that requires both deep technical expertise and a true player-coach mindset: equally happy owning the strategy and doing the hands-on work
- Experience: 8+ years in accounting, with 3+ years managing or supervising. Given the technical breadth of this role, candidates at the higher end of this range fit best
- Systems (must-have): Hands-on, daily NetSuite expertise AND hands-on payroll processing in ADP or a directly comparable platform. You have personally run payroll, not just reviewed entries
- Technical: Deep US GAAP with verifiable ASC 606 experience for recurring/usage-based SaaS revenue, plus the ability to own technical accounting research, audit, and internal controls
- Profile: A rare player-coach, equally comfortable owning technical and strategic accounting and personally running payroll and close. Scrappy, high EQ, thrives in ambiguity
- Education: Bachelor's degree in Accounting, Finance, or a related field. Active CPA strongly preferred; Big 4 background highly desirable given the technical scope
- If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success
What the job involves
- You will join an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV
- Reporting to senior Finance leadership, you will own our entire accounting function and lead a small, high-performing team of two accountants. This team is the financial backbone of the organization, with a culture of ownership, continuous improvement, and close collaboration with FP&A, Sales, and Legal
- We're seeking a highly motivated and hands-on Senior Manager of Accounting to own our entire accounting function
- As the core financial leader for our high-growth AI+SaaS company, you'll scale our financial operations and ensure technical accounting compliance (ASC 606), while running the close and payroll yourself and building the controls that let us scale
- You'll serve as a trusted sounding board for Gladiators across the organization
- Financial Reporting & Close: Own the end-to-end month-end, quarter-end, and year-end close, ensuring timely, accurate financial statements under US GAAP. Manage the chart of accounts, general ledger, and fixed assets
- SaaS Revenue & Technical Accounting: Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization. Serve as the internal expert for technical accounting research on new business models such as AI licensing and outcome-based pricing
- Payroll & Operational Management: Personally run bi-weekly payroll in ADP, and oversee accounts payable, expense management, and AR/collections to optimize cash flow and meet burn targets. This is a hands-on role in the systems daily, not a review-only seat
- Compliance, Audit & Systems: Coordinate annual audits and tax prep as the primary liaison with external auditors. Design and maintain internal controls (SOX-like readiness) and accounting policies. Serve as a NetSuite power user
- Leadership & Collaboration: Manage and mentor a team of two (a senior accountant and a revenue accountant). Partner with FP&A on budgeting and forecasting, and with Sales and Legal on contract structure. Contribute to fundraising and M&A from an accounting perspective
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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