CRM Specialist, Monese
+ Share options, depending on role and level
More information about location
3 days a week in office (Marylebone, London)
Mobile-only digital banking alternative
Open for applications
Mobile-only digital banking alternative
101-200 employees
Open for applications
+ Share options, depending on role and level
More information about location
3 days a week in office (Marylebone, London)
101-200 employees
Company mission
To make global banking accessible to everyone.
Role
Who you are
- We're looking for someone who is proactive, curious and enjoys getting things done. You'll be comfortable taking ownership while working collaboratively with people across the business
- A proactive, self-starting approach, with a bias for action and strong attention to detail
- Strong organisational and time-management skills, with the ability to manage multiple priorities effectively
- A collaborative mindset and the ability to work confidently across different teams and functions
- Strong communication and presentation skills, with a naturally personable approach
- A growth mindset and a practical, problem-solving approach to challenges
- Genuine interest in Pockit, Monese and what we're building for our customers
- The ability to thrive in a fast-moving, agile environment and adapt as priorities change
- A willingness to take feedback, learn and continuously improve
- 3+ years of relevant CRM experience, ideally in a consumer-facing environment
- Hands-on experience with Braze or a comparable CRM/marketing automation platform, including building and executing campaigns
- Good understanding of customer segmentation, lifecycle marketing and campaign optimisation
- Comfortable with technical terminology such as SDKs and APIs, and able to learn new tools quickly
- Ability to analyse customer and campaign data and translate insights into clear, actionable strategy
- Experience managing multiple workstreams and prioritising effectively
- Fluent English, both written and spoken
- Experience working in a multinational or multilingual environment is a plus
- Knowledge of HTML and CMS platforms is desirable
- Experience in banking, fintech or another regulated industry is a bonus
What the job involves
- As a CRM Specialist, you'll play an important role in shaping how we engage with and retain our customers
- Reporting to the Senior CRM Manager, you'll help execute and continuously improve our CRM lifecycle roadmap, using customer data and insights to create relevant and effective communications
- You'll be hands-on, building and optimising campaigns across multiple channels while working closely with Marketing, Product, Data and BI teams to deliver joined-up customer experiences
- This is a great opportunity for someone who enjoys combining creativity, data and execution, and who wants to make a tangible impact in a fast-moving fintech environment
- Build, launch and iterate campaigns across email, push, SMS, in-app and on-platform messaging using Braze
- Manage campaigns from audience selection and setup through to QA, launch and performance analysis
- Monitor campaign performance and prepare post-campaign reports with clear, actionable insights
- Analyse qualitative and quantitative customer data to identify opportunities and challenges
- Use segmentation and customer insights to deliver the right message to the right customer at the right time and through the right channel
- Contribute to and implement A/B tests as part of structured testing and experimentation plans
- Work closely with Marketing, Product, Data and BI teams to align on strategy, priorities and execution
- Continuously learn from campaign results and use those insights to improve future activity
- Support the CRM lifecycle roadmap, ensuring activity is continuously monitored, evaluated and optimised
- Analyse customer data to identify opportunities, challenges and areas for improvement
- Create and optimise customer engagement campaigns across email, SMS, push and in-app channels
- Own campaign delivery, QA and audience segmentation to ensure communications are accurate, relevant and delivered on time
- Track key performance indicators and turn campaign results into clear recommendations for continuous improvement
- Partner with Data and BI teams to support data-driven decision-making
Application process
- We usually respond within three days
Salary benchmarks
Our take
Most banks haven't innovated their consumer offering for decades, but in recent years the tide has been turning. Fast-moving disruptors have brought numerous consumer-first banking products to market, with valuable and innovative features - and one of these is Monese.
Monese's differentiator is that it targets customers with a ‘thin’ credit file, which makes it attractive to recent migrants or other customers that don’t have a full financial history. These people can find it cumbersome to apply for accounts with high street banks, but with Monese accounts can be opened in just 2 minutes with minimal documentation.
In 2023, the company launched its XYB banking platform, aiming to improve the way banks make financial services available for UK and European clients. The next year, Monese was acquired by Pockit (another business serving underbanked people). The companies remain in a transitionary period as the combination of their operations is finalised, both continuing to deliver their valuable services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2022
$35m
LATE VC
Sep 2021
$90m
SERIES C
Total funding: $209m
Company benefits
- 25 days annual leave, plus public holidays, plus an extra day every year worked
- Hybrid working and 30 days work abroad per year
- Sports compensation with Stebby or direct discount from a gym
- 10 paid sick days per year
- Learning & development budget and 10 paid learning days per annum
- VIP Pockit & Monese accounts
- Share options (exact details depending on your role and level)
- Social events throughout the year
- Bupa personal private healthcare
Company HQ
City of London, London, UK
Leadership
Virraj Jatania
(CEO (Pockit))CEO and Co-founder of Monese's parent company, who has been involved with leading the company since its acquisition in 2024. Previously worked for a multinational company in the cosmetics and personal care space.
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