Customer Success Director, OfferFit

Individual Contributor

$206-228k

OTE

$164-182k

BASE

+ Eligible for end of year performance bonus

SQL

Excel

Expert level

Remote from Canada, US

More information about location

AI platform making A/B testing obsolete

Open for applications

AI platform making A/B testing obsolete

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingMachine LearningSaaSAutomation

Open for applications

$206-228k

OTE

$164-182k

BASE

+ Eligible for end of year performance bonus

SQL

Excel

Expert level

Remote from Canada, US

More information about location

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingMachine LearningSaaSAutomation

Company mission

To accelerate the creation of knowledge - because with more and better knowledge, there’s no telling how substantially life can improve in the coming generations.

Job

Company

Role

Who you are

Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus

What the job involves

The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product
In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions
You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships
You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers
Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition
Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Our take

In the realm of digital marketing, traditional A/B testing is facing significant challenges in optimizing and personalizing communication strategies. The limitations of this approach, which is employed to measure the effectiveness of different messages among user groups, include scalability issues and the inability to continuously adapt to evolving user behaviors.

OfferFit addresses these industry challenges by leveraging machine learning to revolutionize digital marketing optimization. Unlike traditional A/B testing, OfferFit's approach involves algorithms trained through trial-and-error, akin to how humans learn. This method allows for ongoing adjustments, ensuring continuous optimization over time.

Recently the company was acquired by Braze, positioning it for an even brighter future. This move brings OfferFit's tech into a much bigger platform, giving it the scale and support to level up even faster. With both teams now working together, we're talking about a new era of smart, personalized customer experiences that actually feel human. It's a big win for marketing and a huge step toward a future where AI doesn't just assist but understands.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2023

$25m

SERIES B

Nov 2021

$14m

SERIES A

Total funding: $39m

Company benefits

Generous PTO policy: Starting at 25 days PTO per year
100% remote work environment: With flexible hours
Quarterly gatherings: Where we meet in person in different cities to work together, bond as a team, and celebrate our progress
Weekly team events: Lunch and learns, trivia, virtual escape rooms, town halls, and team health "barometer" meetings

Company HQ

Government Center, Boston, MA

Leadership

George Khachatryan

(Co-Founder & CEO)

Previously co-founded the educational software for schools company, Reasoning Mind. They also worked as an Associate Partner at McKinsey & Company before co-founding OfferFit in 2020.

Victor Kostyuk

(Co-Founder & CTO)

Previously worked at the Boston Consulting Group in multiple Data Scientist roles. Prior to that they worked at Reasoning Mind for over 6 years in multiple roles.

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