Customer Support Specialist, Judopay
Office located in Hoxton, London
Mobile payments provider
Open for applications
Mobile payments provider
21-100 employees
Open for applications
Office located in Hoxton, London
21-100 employees
Company mission
To create simple, seamless and secure checkout experiences for all types of businesses around the world and provide end-to-end payment processing solutions for e-commerce, m-commerce and app-commerce through one unified API.
Role
Who you are
- Are you ready to be the hero in our customers' journey?
- A passion for helping others and providing exceptional customer support
- Previous experience in a customer support role, preferably within a technology or payments industry
- Strong communication skills, allowing you to connect effectively with users from all walks of life
- Ability to troubleshoot problems and provide solutions on the spot—your quick thinking will shine here!
- A genuine interest in mobile payments and technology. If you love exploring new apps and solutions, this could be a perfect fit!
- A positive attitude and willingness to learn. Challenges are just opportunities for us!
What the job involves
- At Judopay, we're not just about payments; we're about creating remarkable experiences for our users
- Join our vibrant team and help us shape the future of mobile payments!
- As a Customer Support Specialist, you'll be the friendly voice guiding our customers through their interactions with our platform
- Your expertise will shine as you help them troubleshoot issues, answer inquiries, and provide essential support that keeps their payment processes flowing smoothly
- You're not just a problem-solver; you're a pivotal part of our mission to ensure every user feels valued and empowered
- Serve as the first point of contact for our customers, providing top-notch support via various channels (email, chat, and phone)
- Assist users in navigating our platform and resolving any payment-related issues swiftly and efficiently
- Document customer interactions and feedback to help us improve our service continually
- Collaborate with the product and technical teams to address problems and enhance user experience
- Proactively reach out to customers to ensure they're getting the most out of our services
Salary benchmarks
Our take
Advances in digital banking have changed how we spend our money. Digital and mobile wallets now account for 45% of all eCommerce purchases globally, and customers increasingly expect to pay for services using apps provided by restaurants, hospitality providers and mobility providers, amongst others. Judopay has existed since 2012 to make this possible, providing a specialist mobile payments solution for a changing sector.
While there are numerous other payments providers in the market, including Braintree and Stripe which have made inroads into the mobile payments sector, Judopay is unique in its focus on mobile rather than on providing desktop eCommerce solutions. This is important because of the complexity inherent in mobile connectivity and the complexity of integration with the huge range of mobile apps in general. Its narrow focus here has paid dividends, giving Judopay a commanding market lead and the custom of numerous major businesses including KFC, Sigma Sports and itsu.
Judopay has grown rapidly since its founding and plans to expand its operations significantly going forward. It is developing its product offering, for instance by unveiling its cloud-native payments platform Shodan for its customers in 2022, and is expanding its market presence internationally. Already chosen as a launch partner for major payment methods such as Apple Pay, Google Pay and Click to Pay, Judopay seems set to grow into a significant part of the burgeoning global mobile payments infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2015
$8.9m
EARLY VC
Jul 2013
$5m
SEED
Total funding: $13.9m
Company benefits
- Peer recognitions - colleagues that go above and beyond are recognised by their peers
- Important milestone recognition lunches
- Regular team socials
- Training budgets, to support you in your career growth
- Pension scheme for future planning
- Share options, this is OUR company
- Access to Ben benefits platform and benefits allowance
- Uncapped paid holiday, we're a big believer in a healthy work-life balance
- Work from home, as part of our remote-first policy
- Enhanced parental leave, to support you during this exciting time
- Day off on your birthday, as a treat from us
- Self care days, for when you need to take some time out to focus on you
- Access to Spill, the mental wellbeing platform
- Private healthcare with Vitality
- Eye care vouchers, for free tests and glasses
- Employee assistance programme
- Enhanced sickness cover
- Cycle to work scheme
Company values
- Collaboration
- Commitment
- Curiosity
- Resilience
Company HQ
London, UK
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